Redcliff Street residence guide
Your guide to living in Redcliff Street, including instructions specific to your residence and other important information.
On this page
Before you move in
Living in Redcliff Street
- Access to the building
- Bike storage
- Catering options
- Cleaning, recycling and rubbish
- Emergency and out of hours contacts
- Fire safety
- First aid and medical care
- Insurance
- Internet
- Laundry facilities and costs
- Lost keys or locked out
- Parking
- Post
- Rent and tenancy dates
- Request a repair or maintenance
- Social spaces
What's in the room
- Bed with mattress
- Underbed storage
- Desk
- Desk chair
- Desk lamp
- TV
- Curtains/blinds
- Wardrobe
- Bedside table
- Chest of drawers
- Mirror
- Shelves
- Coat hooks.
Find out what you should bring with you and items that are not permitted.
What's in the communal areas
Kitchen
- Oven
- Hob
- Microwave
- Fridge-freezer
- Dining table and chairs
- Toaster
- Kettle
- Cupboard and storage
- Vacuum cleaner
- General waste and recycling bins.
Bathroom
- Shower
- Toilet
- Toilet brush and holder
- Towel rail
- Mirror
- Bin.
Find out what you should bring with you and items that are not permitted.
Access to the building
A door code provides access to this residence.
Bike storage
Bike storage is located outside in the car park.
Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.
Find out more about bike storage in University accommodation.
Catering options
This residence is self-catered.
Cleaning, recycling and rubbish
Cleaning of flats (shared kitchen/living areas) is the responsibility of the residents. All bins, including recycling, are provided in each flat (in the shared kitchen/living areas).
The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.
Find out more about your cleaning and recycling responsibilities in University accommodation.
Emergency and out of hours contacts for Redcliff Street
If you are off campus or in your residence (third party properties), call 999 in an emergency.
Find out more about health, safety and security in university accommodation.
For non-emergencies, your residences out of hours contacts are:
- Telephone number: +44(0)117 910 6519
- Email: info@rengenlettings.co.uk
Fire safety
Find out more about fire safety in University accommodation.
Fire assembly point for Redcliff Street
The assembly point is in the car park.
Fire alarm testing
Fire alarms will be tested weekly on Wednesday at 1pm. You do not need to evacuate during a fire alarm test.
First aid
First aid boxes are located at the East Village Student Support Centre.
You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.
Find out more about medical care and first aid in University accommodation.
Insurance
Basic personal belongings are insured as part of your accommodation contract.
Check your policy and arrange additional cover if required.
Internet
The internet provider for your residence is ASWeb.
Instructions on how to connect to the internet can be found in the welcome pack you are given on arrival.
Laundry facilities and costs
Laundry facilites are within the shared kitchen. There is a washing machine which is free to use. There are no dryers.
You need to bring your own washing powder or tablets.
Drying clothes
There are no dryers in this residence, so you may want to bring a drying rack to be used in a communal space.
You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.
Lost keys or locked out
If you are locked out, contact Rengen and they will be able to let you back into your room.
The contact details are:
- Telephone: +44 (0)145 463 1622 (RelyyOn Services out of hours)
- Email: info@rengenlettings.co.uk
There will be a charge for a replacement key.
Parking
Car parking
There are no parking facilities at residences in the East Village.
E-scooters
The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.
Post
The postal address is: Your name, room/flat number, 92 Redcliff Street, Bristol, BS1 6LU.
The postboxes are situated on the wall outside. There is no reception at this residence so you must be in to accept any deliveries.
Rent and tenancy dates
The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.
Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.
Request a repair
All repairs or maintenance requests must be reported to your residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.
You need to email info@rengenlettings.co.uk with a detailed description of the problem.
Damage
If you break or damage something in your residence, you need to report it to us.
If you don't tell us about something you have damaged, it will be picked up at the end of your tenancy and you may be charged for the repair.
Social spaces
There are no social spaces avaiable in Redcliff Street.
