Manor Hall residence guide

Your guide to living in Manor Hall, including instructions specific to your residence and other important information.

What's in the room

  • Bed and mattress
  • Desk
  • Desk chair
  • Desk lamp
  • Bedside table
  • Wardrobe
  • Chest of drawers
  • Mirror
  • Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas


  • Oven/cooker
  • Fridge
  • Freezer
  • Cupboard and storage
  • Microwave
  • Kettle
  • Toaster
  • Dining table and chairs
  • General waste and recycling bins.

Bathroom and shower facilities

  • Shower
  • Toilet
  • Washbasin
  • Mirror
  • Bin
  • Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

You can access the main building with your Ucard or pin code. You will need your Ucard to access the corridors and a key for your bedroom.

Bike storage

Bike storage is located at the rear of the hall in the undercroft. You can request a bicycle store key on arrival.

Bicycles must be locked to the hoops provided within the storage areas, using a good-quality lock. Always make sure that the bike store door locks behind you when you leave it.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

  • Halls and stairways: weekly
  • Kitchens shared between seven or fewer residents: weekly
  • Kitchens shared between eight or more residents: twice weekly
  • Bathrooms: daily
  • Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located between Manor House and Sinclair House and in the car park, opposite the building's entrance.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Manor Hall

The assembly points are:

  • on the grass below Manor House terrace (for main building and Manor House residents)
  • in Sinclair House garden (for Richmond House and Sinclair House residents).

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First aid boxes are located in the Lodge (main building of Manor Hall) and in the West Village Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.


Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.


The internet provider for your residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

The launderette is on the lower ground floor of the main building at the far end of corridor 0 West.

The machines are operated by the Wash Station App.


  • Washing: £2.30
  • Drying: £0.80

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre and they will let you back into your room. You will need to provide identification.

Contact number: +44 (0)117 428 3301 (24 hours a day)

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the West Village Student Support Centre, and disposed of within two months if not claimed.


Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.


The University does not permit use of private e-scooters and they must not be brought into residences or stored in bike storage areas.


Your address and where to collect mail

For items that do not require a signature on delivery, such as general letters or magazine subscriptions, use your residence address:

Your name, your room number/flat number, Manor Hall, Lower Clifton Hill, Bristol, BS8 1BU.

You should collect these items from your pigeon hole in the Manor Hall Student Living Room. Your mail will be stored alphabetically.

Recorded mail: a signature is required

For items that require a signature on delivery, use the Student Support Centre address:

Your name, West Residential Village Student Support Centre, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

You will be emailed when an item of recorded mail is received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collection point. These can be collected between 2 pm and 10 pm, Monday to Sunday.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees'.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

You will need to provide your building name, room number and details of the problem.

Response times

We aim to respond to your request within a specific time frame, depending on how urgent it is:

  • Emergency, for example, the loss of your water supply or a major flood
    • Response within one hour, repair as soon as possible but within 24 hours.
  • Critical, for example, loss of heating or cooking facilities
    • Response and repair started within 24 hours.
  • Urgent, for example, a minor leak or blocked drain
    • Response and repair started within five working days.
  • Routine, for example, repair to non-essential furniture or kitchen equipment
    • A specific date will be agreed for the work, usually within five weeks.


If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.


For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

The common room is on the lower ground floor of the main building. It is normally available to residents from 7 am to 11 pm.

The library is in the main building, just off the entrance hallway.
The computer room is in the JCR Study space on 0 West. It contains several desktop PCs.
The music room has a grand piano and is on the lower ground floor of the main building next to the common room. It is available for music practice between 7 am and 11 pm daily.
The gardens are for the quiet enjoyment of all residents.
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