Get facilities support
What to do if you lose your room key, need minor first aid, or want to use your residence’s sports facilities.
If your residence is managed by the University, you can contact us for support with:
- accessing your room
- lost property
- minor, non-urgent first aid
- signed post and deliveries
- using sports or leisure facilities.
Find out how to get support with something else.
Contact details
You can call our Facilities Team on +44 (0)117 428 3300 or email residences-facilities@bristol.ac.uk. This service is available 24/7.
For in-person support, go to your Student Support Centre. You do not need an appointment.
|
Village |
Centre address |
Opening times |
|
North Village |
Student Support Centre |
7 am to 7 pm |
|
East Village |
Student Support Centre |
9 am to 4 pm |
|
West Village |
Student Support Centre |
7 am to 7 pm |
Other housing providers
If your residence is managed by a different housing provider, you should contact them directly if you need to:
- access your room
- check lost property.
The contact details are in your residence guide.