Avon Point residence guide

Arrival information

Before you arrive, you need to do the accommodation induction and book an arrival time slot.

Then you can view your arrival instructions in the Accommodation Portal.

Collect your key fob when you check in. 

Address: Avon Point, 12 Feeder Road, Bristol, BS2 0PW. 

Reception opening times: Monday to Sunday, 7 am to 10 pm.

• Telephone: +44 (0) 7800 620 057.
• Email: avonpoint.general@unitestudents.com.
• Out of hours telephone: +44 (0) 7800 620 057.

What's in the room 

• Small double bed with mattress (studio rooms have a double bed with mattress)
• Underbed storage
• Drawers
• Mirror
• Desk
• Desk chair
• Wardrobe
• Curtains

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Hob (electric, non-induction) 
• Oven
• Fridge freezer
• Kettle
• Toaster
• Microwave
• Dining table and chairs
• Vacuum cleaner
• Recycling bins
• Iron 
• Ironing board
• Noticeboard
• Mop and bucket 

Find out what you should bring with you and items that are not permitted.

Access to the building

Your key fob provides access to the buildings and your flat/room. 

Bike storage

There is bike storage on the lower ground floor. 

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Getting around

Find out how to travel between your accommodation and campus.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

Kitchens are cleaned every two weeks.

There are recycling bins in the:

• shared kitchens
• studios.

Full bags of recycled rubbish need to be taken to the bin store. The council will collect them from here. 

The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Fire alarm testing

Tuesdays at 4 pm.

Fire assembly point at Avon Point

Landscaped area on Albert Road.

Find out more about fire safety in University accommodation.

First aid

First aid boxes are located in your Student Support Centre.

You should report an accident or near miss to the Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi in your room. The Wi-Fi provider is Glide.

How to connect to the internet:

When you first arrive at your accommodation:

1. Check your pre-arrival email from studentsupport@glide.co.uk and find your network passkey. Your passkey is 3 randomly generated words that are unique to your account.
2. Scan for available Wi-Fi networks and select Glide-US-Resident.
3. Paste your passkey in at the prompt and continue.

Once connected, you can get online. You can use the same passkey to add further devices to your personal, private network. 

Issues connecting to the internet

Once you've logged in for the first time, you may be asked to log in again if you're disconnected from the internet for a longer period of time. This helps keep your account secure. 

If you have any issues connecting, contact Glide: 

• Telephone: 0333 123 0198 
• Email: studentsupport@glide.co.uk 
• Twitter: @GlideStuHelp

Laundry facilities and costs

Laundry facilities are on the ground floor.

Costs: 

• washing machine: £3.70 
• dryer: £2.30.

You need to bring your own washing powder or tablets.

Lost keys or locked out

If you are locked out, report the incident on the MyUnite app. You can also speak to a staff member at the desk.

If you lose your keys, speak to a member of staff at the desk. You will have to pay a replacement fee.

Lost property

Lost property will be kept at reception. 

Parking

Car parking

There is no parking available at this residence.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect mail

The postal address is:

Your name, your room number/flat number, Avon Point, 12 Feeder Road, Bristol, BS2 0PW.

If you receive a large parcel, you will be notified via the MyUnite app. Small post and letters will be left in the communal post boxes.

Rent and tenancy dates

The dates of your tenancy can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category that best matches the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website.

Damage

If you break or damage something in your residence, you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

On the ground floor there is a:

• pool table
• table tennis table
• lounge
• games room
• karaoke room
• gym/digital gym
• projector room
• courtyard.

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The Student Accommodation Code