The way to report your repairs varies depending on which residence you live in.

If something in your accommodation breaks or needs repairing, you must follow the steps outlined on the 'Request a repair or maintenance' page. This page will be available on the homepage of the Accommodation Portal once you have moved into your accommodation. You can also find this information in your Residence Guide. 

All repairs or maintenance requests must be logged formally online. You will need to provide your building name, room number and details of the problem.

You must report any repairs or maintenance to enable our maintenance team to help you as soon as possible. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

If you request a repair, we will deem that notice has been given for staff or contractors to get access to your room or residence. Maintenance staff will always carry identification and you should ask to see it.