Tower residence guide

Arrival information 

Before you arrive, you need to do the accommodation induction and book an arrival time slot.

Then you can view your arrival instructions in the Accommodation Portal.

Address: Tower, Froomsgate House Rupert Street, Bristol.

Telephone: +44 (0) 7710 392 834.

What's in the room

Bedroom

• Bed with underbed storage
• Small double mattress
• Mattress protector
• Desk
• Desk chair
• Shelves above desk
• Wardrobe with full length mirror

Bathroom

• Toilet
• Wash basin
• Shower

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Cluster kitchen

• Four ring induction hob
• Oven
• Tall, standing fridge-freezer
• Microwave
• Island worktops
• Seating area
• Storage cupboards
• General waste and recycling bins

2 Bed flat kitchen

• 2 ring induction hob
• Microwave
• Undercounter fridge-freezer
• Storage cupboards
• General waste and recycling bins

Find out what you should bring with you and items that are not permitted.

Access to the building

Access is gained by a key fob wrist band. There are two lifts in the building.

Bike storage

Bike storage is available on the lower ground floor, accessible with wristband fob.

Bicycles must not be brought into the flats due to fire regulations. Any bicycle found in a flat, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Getting around

There are easy transport links with bus stops opposite Tower. It is an approximately 5 minute bus journey to the City Centre and 10 minute to the bus station.

Bristol Temple Meads train station is within 15 minutes walk of the Tower.

Find out how to travel between your accommodation and campus.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day-to-day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Bin stores are located on the lower ground level with recycling and general waste containers.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Tower

The assembly point is in the park next to Tower by the statue of Samuel Morley.

Fire alarm testing

Fire alarms are tested every Thursday at 12 pm.

First aid

You should report an accident or near miss to the Student Support Centre so we can take steps to prevent it from happening again.

A near miss is an incident that could have resulted in an injury, such as slipping on the stairs or uneven flooring.

Your onsite accommodation team do not hold first aid boxes. They are unable to provide you with bandages, dressings, plasters or any medication.

Find out more about medical care and first aid in University accommodation.

Gas boiler certificate

The gas boiler certificate was last issued on 8 May 2026.

If you want to know more about the latest gas boiler servicing date, speak to your residential facilities coordinator.

Insurance

The insurance contents provider for this residence is Gallagher.

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Laundry facilities and costs

Prices:

• Washing: from £2.90
• Drying: from £1.30

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you lose your key there is a £10 replacement charge.

If you are locked out, you can call the emergency number at +44 (0) 7710 392 834. You can also come to reception and staff will allow you access back into your room.

Lost property

Lost and found items are kept in the back office at reception.

Parking

There is no parking available at this residence.

Pest problem

If you think there are pests present, report this to your Residential Facilities Coordinator as soon as possible. This includes rats, mice, cockroaches, bedbugs, fleas, wasps, bees, ants, moths, beetles, moles, foxes, pigeons, squirrels, and silverfish.

We have a contractor who can be called out to deal with problems.

Post

Every flat has their own postbox key. Postboxes are located next to reception.

We will sign for parcels and they go onto Parcelsafe. We have a locked parcel cupboard for collection.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

You can request repairs or maintenance through the Collegiate portal, using a ticketing system.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

The office is staffed Monday to Friday, 9 am to 12 pm and Saturday to Sunday, 9 am to 5 pm.

Security is on site Monday to Friday, 12 pm to 9am and Saturday to Sunday, 5 pm to 9 am.

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Snow and ice

When it is either snowing or icy, we will put down salt on all pathways & outdoor areas.

Social spaces and facilities

• Gym
• Study room
• Games room
• Cinema room
• Rooftop garden
• Communal lounge areas

Wellbeing support

Our health and wellbeing services are available to all students in need of mental health, disability and medical support. 

Wifi and internet

The wifi provider for this residence is Glide.

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The Student Accommodation Code