Marketgate residence guide

Arrival information 

Before you arrive, you need to do the accommodation induction and book an arrival time slot.

Then you can view your arrival instructions in the Accommodation Portal.

Address: Marketgate, Bond Street South, Bristol, BS1 3PG.

Telephone: +44 (0)7860 954054.

What's in the room

Bedroom

• Bed with underbed storage
• Mattress
• Desk
• Desk chair
• Drawers
• Mirror
• Wardrobe
• Pinboard
• Shelving unit
• Heater

Bathroom

• Toilet
• Wash basin
• Mirror
• Shower cubicle

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Shared kitchen

• Oven
• Hob
• Fridge-freezer
• Microwave
• Kettle
• Toaster
• Cupboards
• Kitchen sink
• Hoover
• Mop and bucket
• Sofas

Each kitchen also includes a dining area with tables and chairs/benches.

Find out what you should bring with you and items that are not permitted.

Access to the building

All residents are issued keycards for access to their own flats and communal areas such as the common room and bin store.

This building is not wheelchair accessible.

There are lifts to every floor.

Bike storage

Bike storage is available on the basement floor to the rear of the property. This can be accessed through the rear carpark of Phoenix Court with your keycard.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Getting around

There are bus links, including a bus stop on each side of the road at the front of the building.

Find out how to travel between your accommodation and campus.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

Kitchen cleans are not provided but kitchens will be inspected monthly. Conduct policy will be followed in instances where cleanliness conidiations are unacceptable.

You are responsible for the day-to-day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

The bin store is at the rear of the building with general waste bins. This includes recycling deposits for glass, plastic, metal, and cardboard.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Marketgate

The assembly point for Marketgate is outside vehicle gate to rear of building, Champion Square, BS1 3EN.

Fire alarm testing

Fire alarms are tested every Tuesday at 4 pm.

First aid

You should report an accident or near miss to the Student Support Centre so we can take steps to prevent it from happening again.

A near miss is an incident that could have resulted in an injury, such as slipping on the stairs or uneven flooring.

Your onsite accommodation team do not hold first aid boxes. They are unable to provide you with bandages, dressings, plasters or any medication.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Insurance for this residence is provided by the University of Bristol through Cover4Students.

Check your policy and arrange additional cover if required.

Laundry facilities and costs

Prices:

• Washing: from £3.50
• Drying: from £2.10

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

Staff are onsite 24/7 to allow residents access back into flats. There is an £8 replacement charge for lost keycards.

Lost property

Any lost property will be held in the reception office. If not recovered beyond an extensive period of time, it may be disposed of. 

Parking

There is no parking available at this residence.

Pest problem

If you think there are pests present, report this to your Residential Facilities Coordinator as soon as possible. This includes rats, mice, cockroaches, bedbugs, fleas, wasps, bees, ants, moths, beetles, moles, foxes, pigeons, squirrels, and silverfish.

We have regular pest control visits for checks around common areas of property, and available for any specific callouts if required.

Post

Parcels are stored in reception and issued to residents after an ID check. Parcels are logged on the My Unite App, residents will receive a notification when their delivery has arrived.

Letters are stored in postboxes by staff. Each cluster flat has its own postbox for post with a 3-digit access code. You will be given the code for your postbox on request.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

Maintenance requests can be logged on the My Unite App. Emergency incidents can be brought to the immediate attention of site staff at reception or via the Marketgate Duty Phone number listed above.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Security staff are on site during the night, from 10 pm to 7 am, where the daytime staff take over.

Snow and ice

Grit bins are available in the car park of Marketgate.

 

Social spaces and facilities

• Common room
• Study room
• Smoking area
• Cinema room

Wellbeing support

Our health and wellbeing services are available to all students in need of mental health, disability and medical support. 

Wifi and internet

The wifi provider for this residence is Glide.

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The Student Accommodation Code