Get facilities support

What to do if you lose your room key, need minor first aid, or want to use your residence’s sports facilities.

If your residence is managed by the University, you can contact us for support with:

  • accessing your room
  • lost property
  • signed post and deliveries
  • using sports or leisure facilities.

Find out how to get support with something else.

Contact us

Call +44 (0)117 428 3300 at any time. Or email residences-facilities@bristol.ac.uk.

For in-person support, go to your Student Support Centre. Opening hours are Monday to Friday, 7am to 7pm.

Residence

Support centre address 

Student Support Centre 
Hiatt Baker Hall 
Parry's Lane 
Bristol 
BS9 1AD. 

Student Support Centre 
Clifton Hill House 
Lower Clifton Hill 
Clifton 
Bristol 
BS8 1BX. 

Other housing providers

If your residence is managed by a different housing provider, your Student Support Centre contact details are:

Opening hours are Monday to Friday, 9 am to 4 pm.

Residence

Support centre address 

Student Support Centre
Senate House
Tyndall Avenue
Bristol
BS8 1TH