SUPPORT SERVICES

• Frequently asked questions
• Faculty Support Team contacts
• Support Services Support Team contacts

Support Services

The University's success as an academic institution depends in part on the quality of a wide range of professional, administrative and other back-up functions, from finance and accommodation to grounds maintenance and IT. The mission of the University's Support Services is to support, enable and promote world-class learning, discovery and enterprise and so make a vital contribution to the success and well-being of the University and all its members.

The Support Services are headed by the Registrar and Chief Operating Officer, whose key roles are:

• working with the Vice-Chancellor, the Deputy Vice-Chancellor and the two Pro Vice-Chancellors to formulate the University's overall aims and objectives;
• contributing at the highest level to the strategic management of the University's affairs;
• leading major projects of strategic importance;
• overall direction and co-ordination of Support Services.

An organisation chart (PDF, 71 kB) providing an overview of the Support Service structure is available.

Please see our FAQ pages for further information about some of the services provided by Support Services.

The Directors of the nine divisions of Support Services summarised below, report direct to the Registrar and Chief Operating Officer:

Campaigns and Alumni Relations Office

• Fundraising/Campaign Strategy and Policy
• Major Gifts
• Legacies
• Annual Fund
• Alumni Relations and Friend-making
• Administration including Alumni and Gift Records

website: www.bristol.ac.uk/alumni/

Communications and Marketing

• Corporate Communications
• Brand and Reputation
• Media Relations
• Web and New Media Development
• Corporate Publications
• Public Engagement Policy, Support and Events
• Public Events, Degree Congregations and other Ceremonial Occasions
• Internal Communications
• Senate House Reception and Post
• Central Filing Office

website: www.bristol.ac.uk/cms/

Estates Office

• Capital Projects
• Procurement
• Sustainability
• Space and Asset Management:
  • Learning Facilities Management
  • Asset Management
• Estates Operations:
  • Maintenance Services
  • External Estates
  • Estates Technology
  • Capital Maintenance/Infrastructure
  • Print Services
  • Security Services
  • Site Services

website: www.bristol.ac.uk/estates

Human Resources

• Employment and Personnel Advice and Policies
• Recruitment and Selection Support
• Reward Strategy and Policies
• Administration including Personnel Records
• Employee Relations
• Staff Development and Training
• Staff Counselling
• Health and Safety
• Equality and Diversity

website: www.bristol.ac.uk/hr/

IT Services

• Information Systems and Computing
• Institute for Learning and Research Technology (ILRT)
• Information Processes and Systems Programme

website: www.bristol.ac.uk/it-services

Library Services

• Libraries

website: www.bristol.ac.uk/library/

Research and Enterprise Development

• Research Strategy, Governance and Policy
• Research Grants and Contracts Support
• EU Bids
• Collaborative Research Support
• Worldwide Universities Network
• Business Development
• Intellectual Property Management
• Enterprise Strategy and Policy
• Regional Liaison

website: www.bristol.ac.uk/research/

Strategic Planning and Projects

• Strategic Planning
• Management Information
• Governance (including Court, Council, Senate and UPARC)
• Programmes and Projects including the systems programme and Support Process Review
• Crisis Management

website: www.bristol.ac.uk/planning/

University Secretary's Office

• Insurance
• Staff and Student Appeals and Complaints
• Governance
• Legal

website: www.bristol.ac.uk/secretary/

The Deputy Registrar (Education & Students) has overall responsibility for the following five divisions of Support Services, each of which has its own Director:

Academic Registry

• Faculty Liaison
• Academic Registrar's Office
• Student Recruitment, Access and Admissions
• Student Administration
• Education Support Unit

website: www.bristol.ac.uk/academicregistry/

Residential and Hospitality Services

• Accommodation Office including University and Private Sector Residences
• Conference and Catering Service
• Residential Strategy Programme

website: www.bristol.ac.uk/residential-hospitality

Sport, Exercise and Health

• Centre for Sport, Exercise and Health
• Sports Performance
• Sports Development
• Sports Medicine Clinic
• Community Exercise and Sports Programme
• Sports Facilities Management

website: www.bristol.ac.uk/sport/

Student Recruitment, Access and Admissions

• International Office
• Postgraduate Admissions
• Student Recruitment, Access and Admissions Office
• Undergraduate Admissions
• Widening Participation and Undergraduate Recruitment Office

website: http://www.bristol.ac.uk/academicregistry/raa/

Student Services and Employability

• Careers Service
• Disability Services
• Multifaith Chaplaincy
• Student Counselling
• Students' Health Service
• Student Help

website: www.bristol.ac.uk/studentservices/

Finance Services are led by the Finance Director who reports directly to the Vice-Chancellor:

• Financial Management and Accounts
• Salaries and Pensions
• Income Collection and Management
• Financial Planning and Budgets
• Tax Management
• Financial Control and Compliance
• Cash, Borrowings and Treasury Management
• Subsidiary Companies

website: www.bristol.ac.uk/finance/