Wills Hall residence guide
Your guide to living in Wills Hall, including instructions specific to your residence and other important information.
On this page
Before you move in
Living in Wills Hall
- Access to the building
- Bike storage
- Bus pass
- Catering options
- Cleaning, recycling and rubbish
- Fire safety
- First aid and medical care
- Insurance
- Internet
- Laundry
- Lost keys or locked out
- Lost property
- Parking
- Post
- Rent and tenancy dates
- Request a repair or maintenance
- Security Services
- Social spaces
- Wills Hall Gardens
Arrival information for Wills Hall
Before you arrive, you need to do the accommodation induction and book an arrival time slot.
Then you can view your arrival instructions in the Accommodation Portal.
Your room is in: Wills Hall, Parry's Lane, Stoke Bishop, BS9 1AE.
Telephone: +44 (0)117 428 3300.
What's in the room
- Bed with mattress
- Wash hand basin (No basins in the A side of the shared rooms in the Quad)
- Desk
- Desk chair
- Desk lamp
- Wardrobe
- Shelves
- Mirror
- Curtains/blinds
- Bedside table (only in UVW and XYZ).
Ensuite rooms also contain:
- Shower room
- Toilet
- Sink
- Towel rail.
What's in the communal areas
Kitchen
- Microwave
- Fridge
- Toaster
- Kettle
- Cupboard and storage
- Vacuum cleaner
- General waste and recycling bins.
Bathrooms
- Shower
- Toilet
- Toilet brush and holder
- Towel rail
- Mirror
- Bin.
Bedding, Bathroom, and Kitchen essentials are not included. You can order everything you need now, and have it delivered before you arrive. Shop now at UniKitOut and save 10% off with code BRISTOL10.
Find out what you should bring with you and items that are not permitted.
Access to the building
Access to the Old Quad front doors of the houses and bedrooms is with a key.
Access to UVW and XYZ building is with a pin code and a key to access bedrooms which will be given to you on arrival.
Bike storage
There are two bike storages in Wills Hall. One is located next to the student car park in the Old Quad and another is located at the back of the UVW near the tennis courts.
You will need a key to access the bike storages. You can collect a key from the office by the main entrance to Wills Hall. If the key is not returned at the end of the year, you will be charged £35 for a replacement key.
Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.
Find out more about bike storage in University accommodation.
Bus pass
We offer a free U1/5/77 bus pass with this residence. Find out more about this, and travel between your accommodation and campus.
Catering options
Students living in catered or self-catered rooms have the option of purchasing additional food and drink packages. Find out more about the packages available on the kitchens, catering and meals page.
Dining at Wills Hall
The dining hall in Wills Hall is located in the main building. You need to bring your Source dining card with you and scan the card at the till.
Visit the kitchens, catering and meals page to find out more about catered accommodation including:
- what to do if you lose your Source card
- how to order a meal in advance
- how to report dietary requirements and allergies.
Meal times
Monday to Friday (during term time)
Breakfast: 7:30 am to 9:30 am
Evening meal: 5:30 pm to 7:30 pm.
Saturday and Sunday (during term time)
Breakfast: 8:00 am to 11:00 am (continental is 8:00 am to 9:00 am and cooked breakfast is 9:00 am to 11:00 am)
Lunch: Midday to 1:30 pm
A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.
Cleaning, recycling and rubbish
You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.
Subject to staff availability, cleaning is carried out according to the following schedule:
- Halls and stairways: Periodically
- Kitchens: Periodically
- Bathrooms: Weekly
- Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean. Rooms are inspected once per term.
Find out more about your cleaning and recycling responsibilities in University accommodation.
Recycling bins
- In the garage in the car park behind the Old Quad.
- At the back of UVW by the laundrette.
Fire safety
Find out more about fire safety in University accommodation.
Fire assembly point at Wills Hall
The assembly point for Wills Hall is the grass area behind Old Quad houses I-M.
Fire alarm testing
Fire alarms will be tested every Wednesday between 9 am and 9:30 am. You do not need to evacuate during a fire alarm test.
If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.
First aid
First aid boxes are located at the Student Support Centre.
You should report an accident or near miss to the Student Support Centre so we can take steps to prevent it from happening again.
Find out more about medical care and first aid in University accommodation.
Insurance
Basic personal belongings are insured as part of your accommodation contract.
Check your policy and arrange additional cover if required.
Internet
The internet provider for your residence is Eduroam. Find out how to connect to the Eduroam network.
Laundry
The launderette can be found in U ground floor, access with pin code at the back of UVW block.
Machines operated by Wash Station. Credit can be obtained by logging into the Wash Station App. Full instructions are shown above the machines.
Prices:
- Washing: £2.30
- Drying: £0.80
If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.
You need to bring your own washing powder or tablets.
Drying clothes
You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.
Lost keys or locked out
If you are locked out of your room, call +44 (0)1174283300. You will need to show proof of ID to whoever lets you in.
If you have lost your key, contact the Hall Office or your Student Support Centre. You will be charged a replacement fee of £35 per key.
If you lose your keys three times, your lock will need to be replaced. You will be charged up to £200 for this service.
Lost property
Lost property will be kept in your Student Support Centre, and disposed of within two months if not claimed.
Parking
Car parking permit
Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.
E-scooters
The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.
Post
Your address and where to collect post
For all items, including general letters, magazine subscriptions, parcels, packages, and recorded mail, use the following address:
Your name, Student Support Centre, Hiatt Baker Main Building, Parry’s Lane, Bristol, BS9 1AD.
You should collect all items from the post room and locker rooms in Hiatt Baker Main Building. Standard letters will be stored alphabetically in the post room or locker room for collection.
You will be emailed when an item has arrived for you. You will need your UCard to access the main building and locker rooms.
Recorded mail: a signature is required and parcels
You will be emailed when an item of recorded mail or a parcel has been received for you. You will need the barcode emailed to you by Quadient to scan and retrieve your mail from the secure post collect point lockers located in the locker rooms in Hiatt Baker Main Building.
These can be collected between 10am and 7pm, Monday to Sunday.
If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.
For any questions about post, email us at residences-facilities@bristol.ac.uk.
Rent and tenancy dates
The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.
Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.
Request a repair
Request a repair using the Accommodation Portal.
We aim to respond to your request within a specific time frame, depending on how urgent it is:
- Emergency, for example the loss of your water supply or a major flood
- Response within one hour, repair as soon as possible but within 24 hours.
- Critical, for example loss of heating or cooking facilities
- Response and repair started within 24 hours.
- Urgent, for example a minor leak or blocked drain
- Response and repair started within five working days.
- Routine, for example repair to non-essential furniture or kitchen equipment
- A specific date will be agreed for the work, usually within five weeks.
The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.
Damage
If you break or damage something in your residence you need to report it to us.
If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.
Security and safety
In case of an emergency, call 999 to contact the emergency services, including police and ambulance.
After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.
Find out more about health, safety and security in university accommodation.
Non-emergencies
For non-emergencies, you can call Security Services on +44 (0)117 928 7848.
Social spaces
Wills Hall has the following facilities and social spaces:
Sports facilities
- Tennis courts (these can be booked online)
- Billiards table located in N house ground floor
- Table tennis room (located in Y block)
- Outdoor recreational area
- Outdoor gym
Communal areas
The social space, located in the main building on the ground floor, is open during the day. This has sofas and a pool table.
N House is home to the Quiet Lounge which provides a space for socialising and relaxing.
You can book the following rooms to use for meetings and certain events: the Michael Wong Pakshong Lounge, the Quiet Room, study rooms in blocks, X,Y and Z, the Chapel and the Book Room. Please contact the Residential Life Team for further information.
Music room
There are pianos in the Dining Hall, in the Chapel, and in the Music practise room (located in N House). Students are welcome to use these facilities and practice in these rooms.
A pipe organ is installed in the Hall Chapel, which is available for music practice, as are a grand piano.
Study areas
N House has a Book Room which provides a space for quiet study. Students can borrow books from here, as long as they are returned. The Book Room closes each day at 11pm.
Y Block has a 24-hour study suite which is open to all students living in Wills Hall. Please be considerate to others and leave the desks clear when you have finished in any study rooms so others can use the space.
A small study room is available in the Old Quad next to M house it closes at 11pm.
Hall Chapel
Wills Hall Gardens
You also have access to our private Wills Hall Gardens. The gardens are a space for you to enjoy a picnic, take a breather after a long day of lectures, or just have a quiet moment.
