Avon Point residence guide

Arrival information

Address: Avon Point, 12 Feeder Road, Bristol, BS2 0PW. 

Collect your key fob when you check in. 

You must complete the accommodation induction before you arrive.

What's in the room 

• Small double bed with mattress (studio rooms have a double bed with mattress)
• Underbed storage
• Drawers
• Mirror
• Desk
• Desk chair
• Wardrobe
• Curtains

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Hob (electric, non-induction) 
• Oven
• Fridge freezer
• Kettle
• Toaster
• Microwave
• Dining table and chairs
• Vacuum cleaner
• Recycling bins
• Iron 
• Ironing board
• Noticeboard
• Mop and bucket 

Find out what you should bring with you and items that are not permitted.

Access to the building

Your key fob provides access to the buildings and your flat/room. 

Bike storage

There is bike storage on the lower ground floor. 

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed.

Find out more about bike storage in University accommodation.

Getting around

Find out how to travel between your accommodation and campus.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

Kitchens are cleaned every two weeks.

There are recycling bins in the:

• shared kitchens
• studios.

Full bags of recycled rubbish need to be taken to the bin store. The council will collect them from here. 

The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Fire safety

Find out more about fire safety in University accommodation.

First aid

You should report an accident or near miss to your Student Support Centre so we can take steps to prevent it from happening again. 

Phone number: +44 (0)117 428 3000 (9 am to 4.30 pm)
Email: student-services@bristol.ac.uk 

Your onsite accommodation team do not have first aid boxes. 

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Glide. 

When you first arrive at your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

Issues connecting

Contact Glide on 0333 123 0198 / 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

Laundry facilities are on the ground floor.

Costs: 

• washing machine: £3.70 
• dryer: £2.30.

You need to bring your own washing powder or tablets.

Lost keys or locked out

If you are locked out, report the incident on the MyUnite app. You can also speak to a staff member at the desk.

If you lose your keys, speak to a member of staff at the desk. You will have to pay a replacement fee.

Lost property

Lost property will be kept at reception. 

Parking

Car parking

There is no parking available at this residence.

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect mail

The postal address is:

Your name, your room number/flat number, Avon Point, 12 Feeder Road, Bristol, BS2 0PW.

If you receive a large parcel, you will be notified via the MyUnite app. Small post and letters will be left in the communal post boxes.

Rent and tenancy dates

The dates of your tenancy can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged using the MyUnite app:

1. Select Maintenance from the app main menu.
2. Choose In your flat or In your building to tell us the general location.
3. Select the appropriate option to give us a more specific location.
4. Pick a category that best matches the problem.
5. Refine further by choosing the specific item that needs fixing.
6. Choose the exact fault from the list of problems for that item.
7. Write a detailed description to help our engineer, then select Submit.

For more information, read the guide to getting something fixed on the Unite website.

Damage

If you break or damage something in your residence, you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

On the ground floor there is a:

• pool table
• table tennis table
• lounge
• games room
• karaoke room
• gym/digital gym
• projector room
• courtyard.

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The Student Accommodation Code