Understanding financial difficulty

Authors: Sharon Collard
Funded by: Barclays with support from the Money Advice Trust
Published by: Barclays/PFRC
Publication date: October 2011

This research was commissioned to gain insight into the needs and motivations of consumers and to understand the impact that pre-arrears support can have.

As there is very little publicly available research on pre-arrears assistance to consumers, this research also provides valuable new insights that will be of interest to the wider credit industry, the advice sector and government.

Understanding financial difficulty [ Full report (PDF, 603kB) | Executive summary (PDF, 2,105kB) ]

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