Financial services and technology
In an increasingly financialised society, financial institutions and services play a central role in shaping the economy, society and our lives. The digital transformation of these services has widespread implications for each of these.
2024
Designing with mothers for mothers: The Family Saver pilot
Anne Angsten Clark, James Berry, Sara Davies, Valerie Davis, Namaswi Paladugu, Claire Royall, and Karima Thomas
2023
The Nationwide Incubator: Innovating to alleviate UK poverty
Katie Cross, Sara Davies and Jamie Evans
2021
Open Banking for Good: Making a difference?
Sharon Collard and Jamie Evans
2019
Open Banking for Good: Moving the dial?
Sharon Collard and Jamie Evans
2016
Personal Current Account switching: why don’t more people switch and what could encourage them to do so?
Yvette Hartfree, Jamie Evans, Elaine Kempson and Andrea Finney
Banking culture: a customer perspective
Sara Davies, Elaine Kempson and Kate Wood
2011
The Child Trust Fund - findings from the wave 2 evaluation
Elaine Kempson, Andrea Finney and Sara Davies
2010
Review of international pension reform
Sharon Collard and Nick Moore
2006
Saving for children: a baseline survey at the inception of the Child Trust Fund
Elaine Kempson, Adele Atkinson and Sharon Collard
Membership counts – who uses credit unions?
Sharon Collard and Nick Smith
Employers’ pension provision
Stephen McKay
2005
Advice on pensions and saving for retirement: qualitative research with financial intermediaries
Elaine Kempson and Sharon Collard
2004
Independent review of the Banking Code: a report to Code sponsers
Elaine Kempson
Fair and reasonable: an assessment of the Financial Ombudsman Service
Elaine Kempson, Sharon Collard and Nick Moore
Young people, money management, borrowing and saving
Adele Atkinson and Elaine Kempson
2003
Shared Banking Services: evaluation of a pilot service
Elaine Kempson
2002
Independent review of the Banking and Business Banking Codes
Elaine Kempson
2001
Consumers in the Financial Market: Financial Services Consumer Panel annual survey of consumers 2000
Sharon Collard
2000
Banking without Branches: a study of how people conduct their banking business without a local branch
Elaine Kempson and Terry Jones
