School offices
School offices are often the first point of contact for staff and students with Re/Play queries. This page aims to support School offices in providing key information and support to users without having to refer staff or students on. Please email digital-education@bristol.ac.uk, if you would like to see further details added to this page.
Management of the recording consent process for visiting or guest lecturers
Guidance on how this (as well as how Re/Play should and should not be used) is available on our Policy and consent page; please familiarise yourself with this section. Something else to bear in mind with respect to external speakers, is that they cannot access recordings or use the Ad Hoc App, as this is restricted to those with a University of Bristol user ID.
Updating records
The system creates schedules automatically based on existing records. Issues can arise if the data in Syllabus Plus or SITS is incorrect.
- For example, where there are multiple staff names against a lecture or none at all, the ownership of the recording and notification when it is ready goes to the Unit Director as named in SITS (so if this record is not up to date, it would go to the wrong person ie the previous Unit Director).
- The current Unit Director and other staff enrolled as instructors on the Blackboard course will still be able to access and edit the recording. Outdated details need to be changed in UPMS (which is supported by AQPO) and the information is then fed into SITS.
- Another example is that any changes to lectures (time, location etc) not reflected in Syllabus Plus will not be picked up by the system. If a lecture is added or moved at short notice via a Web room booking, the lecturer will need to use the Ad Hoc App (only available in equipped rooms) to record it.
Key information for staff
Staff may ask you for help from time to time. You can refer them to this website, but here are a few shortcuts so you can help them find what they are looking for.
- Recording lectures including:
- template changes to capture moving content or blackboards
- using the Ad Hoc app to start a recording in the lecture theatre
- opting out or back in
- Editing recordings including deleting them
- Using analytics (viewing usage statistics to understand how students are using the recordings)
- Using the Desktop Recorder (an application that allows staff to make manual recordings from their own device - PC, laptop, mobile phone). These recordings can then be uploaded and shared to the relevant Units students.
- Good practice tips for lecturing staff
Key information for students
Students may come to you if they have problems accessing recordings. Basic information and troubleshooting tips are available on our student essentials page.
Further support
Student queries not answered in these pages should be directed to the service desk.
Staff queries (including your own) not answered in these pages should be emailed to digital-education@bristol.ac.uk. This will automatically create a ticket for you in TOPdesk. Further details can be found in the contacts section.
