Contact us
Who to contact and how to get support with your visa-related enquiries.
On this page
What do you need help with?
Find out where to get help with your query.
I've submitted a visa-related request and want an update
Please wait for a response from the team handling your request. Visa Advice drop-in sessions cannot be used to check the progress of requests.
I want to check the progress of my CAS or a CAS amendment
See our CAS information and contact the relevant team by email if you need to ask about your CAS.
I want to speed up my UKVI visa application
The University cannot speed up visa applications being processed by UK Visas and Immigration (UKVI). Contact UKVI if you need further information about your application.
I have a question about attendance
See our attendance monitoring information. If you are still unsure what you need to do, email student-visas@bristol.ac.uk.
I have a question about PGR annual leave
Visit the leave and absence information for PGR students.
I have a question about changing my study location
Email student-visas@bristol.ac.uk.
I need a Highly Likely to Complete letter
Visit the letter requests page. If you need further help, email student-visas@bristol.ac.uk.
Who to contact
Different teams handle different visa-related enquiries.
- Student Visa Advice team: provides advice about your Student visa and how changes to your studies or circumstances could affect your visa.
- Visa Compliance Operations team: processes visa-related requests and enquiries. Including CAS requests for registered students, Student Document Checks, UKVI reporting and some letter requests.
- Admissions: processes offers and CAS requests for students starting a new programme at the University. Find contact details on the CAS page.
You can contact the Student Visa Advice and Visa Compliance Operations teams using the student visa mailbox. Your enquiry will be passed to the appropriate team.
Include your student number (if you have one), and your full name.
Visa advice drop in sessions
Visa advice drop-ins are for questions about your Student visa, or how a change to your studies or circumstances could affect your visa.
You can get advice about:
- changes to your studies or circumstances
- applying for a Student visa
- understanding your visa conditions
- bringing dependants to the UK
Student Visa Advisers cannot check the progress of requests, make changes to requests or speed up processing.
Join a drop-in session
Join an online drop-in session for quick advice. No booking is needed.
- Monday to Thursday 1:30pm to 2:30pm.
- Join the session for quick advice using this link.
- You will enter a waiting room. An adviser will admit you when it is your turn.
Staff
We support colleagues with Student visa sponsor licence duties. Email us with any visa-related queries: student-visas@bristol.ac.uk
Appointments and drop-in sessions are for students and applicants only.