Contact us

Student Visa Services

The Student Visa Advisers are currently all working from home.
If you have any queries we can help with, please contact us on with your student number (if available), full name and Date of Birth. 
Please do not re-send the email with the same enquiry as it will automatically push your email to the bottom of the queue.

Zoom Drop-in Sessions

If you would like to speak to an adviser please come to our virtual drop in service as per the below days and times:

  • Monday - 10.00am – 11.30am
  • Tuesday - 2.00pm – 3.30pm
  • Wednesday - 10.00am – 11.30am
  • Thursday - 2.00pm – 3.30pm

Please make note of the altered drop-in schedule during week commencing 20 December 2021:

  • Monday 20 December - 10.00am – 11.30am
  • Tuesday 21 December - no drop-in
  • Wednesday 22 December- 10.00am – 11.30am
  • Thursday 23 December - no drop-in

BRPs - If you are waiting for your BRP, please be aware that there is approximately a 4 week delay from the UKVI in producing the BRPs.  When the University has received your BRP from the UKVI, you will be emailed regarding an appointment for collection.  If you have not been emailed the University will not have your BRP from the UKVI and has no influence over when it will be received.

We will be using Zoom for our drop-in sessions. You will join a queue once you arrive and will be seen on a first come first served basis. Please note that if it reaches the end of the session and you haven't been seen, you won't be seen during that session. If this happens, you can email us with your enquiry, or you can attend the next session.

Please enter our Zoom Drop-in Session using this link.

Please note - due to an extremely high number of queries, we are unable to provide CAS status via email or via drop in enquiry. Please note that a CAS changing from ‘assigned’ to ‘used’ in no way indicates the status of a visa application, whether a decision has been made on that application or a timeframe within which an individual will receive the decision on that application.

If you have not yet received your visa, you will need to make alternative travel arrangements. Unfortunately there are delays and the UKVI do not always switch CASs to used so this is not an indication of when you will receive your visa.






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