Contact us

Student Visas

The Student Visa Advisers are currently all working from home.
If you have queries regarding your BRP card or your Right to Study check, please visit or email if you still have a query. 
If you have other visa related queries, please contact us on with your student number (if available), full name and Date of Birth. 
Please do not re-send the email with the same enquiry as it will automatically push your email to the bottom of the queue.

Zoom Drop-in Sessions

If you would like to speak to an adviser please come to our virtual drop in service.

Please be aware that advisers are not responsible for the BRP collection process or the Right to Study checks so cannot answer questions about these topics, please see Biometric Residence Permit (BRP) card for information regarding the BRP collection process and Right to Study check for further information regarding these checks.  If you have any questions that are not answered on these pages please email  

The drop-in is currently offered as per the below days and times:

Regular schedule:  

  • Monday - 10.00am – 11.00am. Please note that on Monday 28 November this session will take place 1.00pm - 2.00pm
  • Tuesday - 2.30pm – 3.30pm
  • Wednesday - 10.30am – 11.30am
  • Friday - 2.00pm – 3.00pm. Please note that this session is cancelled on Friday 25 November due to the industrial action and reduced staff availability 

Please note that the drop-in session will finish at the time stated, therefore, please be aware that if the drop-in is busy or if you arrive towards the end of the slot you may not get seen. If this happens, you can email us with your enquiry, or you can attend the next session. We will be using Zoom for our drop-in sessions.  You will join a queue once you arrive and we will work through the queue as quickly as possible.  Please be aware that although the queue is operated on a first come first served basis, if you arrive at the same time as many other people you may not be seen at that drop in as it will have to end at the designated time.  

We are committed to treating you with dignity and respect which includes handling any information you provide to us sensitively. We are here to support you and we will do our best to help you.  We might not always be able to provide you with the outcome you would like, but we will do our best to find a satisfactory solution. When contacting us, we ask that you treat our staff with the kindness and respect they deserve.  

Please enter our Zoom Drop-in Session using this link, please use your full name when you enter and have your student number to hand.  If you are able to, please also turn your camera on.





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