Problems on the day
What to do if you have a problem on the day of your exam or assessment and who to contact for help.
Absence and illness
- If you are unable to attend an exam or assessment for any reason, contact your school/department.
- If you miss an exam, you may be able to self-certify and retake it at the next opportunity.
- If you become ill during an exam, raise your hand and an invigilator (person supervising the exam) will help you.
- If you are unable to complete an assessment, you may be able to submit exceptional circumstances.
If there is disruption in the exam hall, such as the need to leave the building, the invigilator will tell you what to do.
No extra time is given, but the invigilator will write an incident report to tell the exam board about the disruption. They will investigate and decide what (if any) adjustments should be made.
Exam paper errors
If you think there is an error on the exam paper, raise your hand to let an invigilator know.
Write the query in the margins of your answer book, writing clearly what the question says and what you think the answer should be.
The invigilator will write an incident report and your query will be considered when the paper is marked and reported to the exam board. They will investigate and decide what (if any) adjustments should be made.
Online exam problems
If you are doing an online exam and experience any problems during the exam, telephone Student Services for help: +44 (0)117 428 3000.
If the upload time has passed, contact your school for help as this is considered a non-submission.
If you are doing a timed assessment and experience any problems, contact your school.
Make sure you are familiar with the end time and deadline for uploading your finished exam.