Make an academic appeal
The University Assessment Regulations 2023/24 (PDF, 258kB) allow you to appeal against your exam board outcome in certain circumstances as outlined below.
This page describes the appeals process for undergraduate and postgraduate taught programmes only. There is separate appeals guidance for postgraduate research students.
When you can appeal
You can only appeal on the following grounds:
- that there has been a material irregularity in the decision-making process. Examples of this are if the University has not applied its regulations correctly or if the Board of Examiners failed to consider exceptional circumstances that you had submitted before the board meeting;
- that you had exceptional circumstances which you were unable to disclose before the meeting of the Board of Examiners. Your appeal will need to explain clearly why you could not submit these beforehand. It is likely to be declined if you cannot give a reason;
- that you believe that the penalty you have received for plagiarism was too harsh.
After the meeting of the Board of Examiners, your faculty will publish your programme outcome online and notify you by email. The programme outcome comment states whether the decision is appealable. Read more about each programme outcome.
Temporary academic regulations
If you submitted extenuating circumstances and did not pass an assessment for a unit, you may have received an outcome of PN "deemed to have passed" for the unit. Under the temporary academic regulations, you may request to complete a reassessment in the failed component (assessment). If you would like to be reassessed rather than the PN outcome, contact your School Administration Office.
When you can't appeal
You can't challenge matters of academic judgement. These are decisions that can only be made with the opinion of an academic expert, including decisions about what mark you have been given for a piece of academic work. Even if you have submitted exceptional circumstances, you should not expect your marks to change as a result (except where a late submission penalty or word count penalty has been lifted).
You can only appeal against an official decision of the Board of Examiners. Decisions about progression are usually made official at the end of the academic year in June or July (or in September where you have completed work during the reassessment period). Award decisions are normally made for undergraduate students in June or July, and for postgraduate taught students in November or December. In most cases, appeals are not permitted following mid-year exam boards, which take place in February or March.
If you have been affected by the marking and assessment boycott you have the option to submit a complaint. If you have further queries about the complaints process, email firstname.lastname@example.org.
Potential appeal outcomes
When making an appeal, you should ensure you are clear on which outcome you are seeking. Possible outcomes include:
- permission to progress to next year of study;
- permission to undertake supplementary year to complete failed units to satisfactory standard;
- permission to repeat year in entirety;
- permission to re-register for programme of study following a required to withdraw decision;
- permission to remain on programme of study and not be required to transfer to alternative programme of study;
- uplift of degree classification;
- removal of penalties or caps to unit/assessment level outcomes.
You cannot use the appeals process to ask for your work to be re-marked.
What to do if you're thinking about making an appeal
Start preparing as soon as possible. Submitting your appeal promptly gives you the best chance of receiving an appeal outcome in good time to prepare for your next academic year.
- Read the University Assessment Regulations, Section 10, to find out which grounds of appeal are permissible.
- Talk to your unit directors, personal tutor, programme director or senior tutor if there is anything you do not understand in your marks.
- Contact the Academic Advice team, the free and confidential Bristol SU service, for:
- independent advice;
- help understanding whether you can appeal;
- help preparing an appeal.
- If you are on a Student visa, speak to the Student Visa team about how your programme outcome, appeal process and appeal outcome might affect your visa status.
How to make an appeal
You have 21 days (includes weekends but does not include public holidays in England or university closure days) to submit an appeal from the date you receive your decision. It is advisable to submit your form as soon as possible. All supporting evidence should be submitted with the appeal form. However, if there is a good reason why you cannot submit evidence at the same time as the form, please submit the form as soon as you can with an explanation of what evidence is outstanding. Do not delay submitting the form.
What happens after you submit an appeal
The Student Resolution Service will contact you if further information is required, or if your form is not fully completed.
How we will contact you
Emails will be sent to the addresses you provide on your appeal form.
If your studies are due to end
Your university email account will close soon after your studies end. Make sure you provide an alternative email to your university address so we can contact you to tell you the outcome of your appeal.
When you will know the outcome of your appeal
You will receive the appeal outcome by email as soon as possible, normally within 35 days (includes weekends but does not include public holidays in England or university closure days). If the outcome is not confirmed within that timeframe, you may contact the Student Resolution Service to request an update.
The time it takes to review an appeal will vary from faculty to faculty. Your faculty will publish your local stage outcome to you as soon as possible. The University Assessment Regulations allow 35 days (includes weekends but does not include public holidays in England or university closure days) for your faculty to fully investigate your appeal and to determine the correct outcome. It is not always possible to respond to appeals before the reassessment period starts (for appeals against exam board decisions taken in July) or the beginning of the next academic year (for appeals against exam board decisions taken in September).
While you are awaiting your local stage outcome
Until you are told the outcome of an appeal, the original programme outcome from the exam board still applies.
If you haven't received an official outcome to your appeal confirming you are no longer required to do so, you must:
- follow the exam board outcome you have been issued
- complete any additional work required
Follow the exam board outcome that you have been issued, unless you have received a formal letter from your faculty confirming that your outcome has changed as a result of your appeal.
Failure to follow the exam board outcome that you have been given may affect your progression or award. Do not assume that your appeal will be successful.
The appeal outcome letter from the local stage will include information on next steps, including how to progress your appeal if you are not satisfied with the outcome, as detailed in the University Assessment Regulations, Section 10. You will receive this letter by email directly from your faculty.
If you are concerned or worried
If you'd like to talk to someone about how you're feeling or how you might discuss your exam board outcome with your family, contact the Student Wellbeing Service.
Phone +44 (0)117 456 9860 or find out what other support is available.