IT: get started

Get familiar with the systems you will use and the tools available to help you get the most out of your learning.

University account

An account is set up for you after you have registered online. We will give you a username and password so you can access University online systems and services.

Email

We send many communications to your University email address. You need to check your email often (daily in term time). You can access your email using MyBristol or Outlook.

Your email address uses your user ID, eg ab12345@bristol.ac.uk and you cannot change this. You can create a user-friendly email address for others to contact you on while you are a student.

Student portal - MyBristol

Use MyBristol as your point of access for information, services and resources, including:

  • University remote desktop
  • Blackboard, the University online learning environment
  • your timetable
  • your recent email
  • course details and tutor announcements
  • library services and your library account and personal identification number (PIN)
  • your personal details
  • exam information.

Blackboard

Blackboard is our online learning environment to support and enhance your learning.  It provides a range of tools for online communication, collaboration and assessment.

You can access Blackboard directly or through MyBristol.

Get help with using Blackboard. Find more information about how Blackboard is used and supported.

Lecture recordings - Re/Play

Re/Play is our lecture recording system. It captures audio and slide content of lectures. More information about Re/Play.

Bringing your own computer

You may not be on campus while studying and need to access resources and teaching remotely. We strongly recommend that you buy a computer to give you the flexibility to work from home or student accommodation. Read our advice on what to consider when buying a computer for your studies.

Wireless and internet access

Good, reliable internet connectivity is important to access learning resources and online teaching.

On campus or in University residences

If you are in a university residence or are campus you will have access to eduroam, our University wireless service. Find out how to get connected to eduroam wireless.

Off campus or in private accommodation

You may find your internet performance isn't good enough. Unfortunately, we cannot directly assist in improving your home broadband services or make recommendations for any particular provider.

We have gathered guidance from reliable sources which gives advice on what you can do.

Troubleshooting common broadband issues

Your internet service provider will often provide advice and support.

Remember: home and mobile broadband connections are usually slower to upload than download.

Get the best deal from a broadband provider

If you don't have a broadband connection

Read: government measures agreed with telecoms companies to support vulnerable consumers through COVID-19

Printing and photocopying

Many study spaces have printers or photocopiers you can use.

Find out more information about printing (UoB access only).

Important

Do not buy print credits before you have registered. They will not be added to your account and you will lose money. We do not give refunds for unused print credit.

Software and online resources

We aim to provide you with software and tools to enable you to study, communicate and collaborate with lecturers and fellow students.

Access to online tool for communications and collaboration – Microsoft Office 365

Some software is available for personal use either for free or at a reduced cost once you are a registered student.

  • Microsoft Office 365 is available for free to install on up to five personally owned devices. This is the full version of Office, which includes Word, Excel, PowerPoint, Outlook, OneNote and OneDrive for Business. Install Office 365.
  • OneDrive for Business for document storage and sharing
  • Microsoft Teams for instant messaging, video calls and collaborative working.

Look at the Microsoft 365 support site (UoB access only)

This and other course-specific specialist software, is available once you have registered with us (normally a week or so before the start of your course).

Software

Many resources are available to use both on site and outside of the campus. Where possible specialist software needed for a course will be available to either:

Find out what software is available to download free of charge or at a reduced rate. (UoB access only).

Library online resources

The library has wide range of resources available online. Look at our guidance on accessing the library's electronic resources.

Access online resources away from the campus

Many resources are available to use both on site and outside of the campus. You can access many resources using the Student Remote Desktop (UoB access only). The Student Remote Desktop works in exactly the same way as if you were using a computer on campus.

For general advice read the Access electronic resources and working away from the University (UoB access only) information.

IT support and contacts

Support

  • Our IT Service Desk (UoB access only) is here to help you on and off campus.
  • The free Laptop and Mobile Clinic (UoB access only)  provides advice and support for connecting to University systems and general issues.
    This support is currently online.
  • Help and support is available on our IT Service website (UoB access only)

Contact us

Forgotten password

If you forget your password for your University login, use the self-service tool to reset your password.

Services and resources

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