Pawnbroking customers in 2010: a survey
Funded by: National Pawnbrokers Association
Published by: National Pawnbrokers Association
Publication date: August 2010
The National Pawnbrokers Association commissioned this research against a backdrop of significant change in the UK credit market. While earlier research used qualitative in-depth interviews to find out about the views and experiences of pawnbroking customers, this is the first independent quantitative survey of pawnbroking customers carried out in the UK. The survey was not intended to be representative of all pawnbroking customers. It does, however, give us a unique insight into the views and experiences of a group of 500 customers from a range of companies. Management information relating to around 5,500 customers was also analysed.
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"This independent quantitative survey of pawnbroking customers in the UK serves an important function: to empirically confirm what has, until now, been largely anecdotal evidence about the types of people who use pawnbrokers and their views and experiences of doing so. As such, it is a valuable and timely addition to the existing body of evidence around credit use in low-income households."
- Emeritus Professor Elaine Kempson