Pay day advances: the companies and their customers

Authors: Nicola Dominy, Professor Elaine Kempson
Funded by: British Cheque Cashers Association (BCCA)
Published by: British Cheque Cashers Association (BCCA)
Publication date: 2003

This study was commissioned to provide an independent, in-depth understanding of the provision and use of payday loans. The research had a number of specific objectives:

The study was qualitative in nature, and based on interviews with both providers and customers. It began with interviews with representatives of the British Cheque Cashers' Association, the trade association for payday lenders. This was followed by depth interviews with the employees of individual companies participating in the research. The third and fourth objectives were met by depth interviews with customers. In total, 30 depth interviews were conducted payday loan customers spread across four locations.

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