Consumers in vulnerable situations

Vulnerability is an issue that can – and likely will – affect most of us at some point in our lives. It can be temporary, sporadic or permanent; it can be unpredictable, and may change over time. The Financial Conduct Authority defines a vulnerable consumer as 'someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.'

2024

The low self-efficacy trap: why people with vulnerabilities experience prolonged periods with payment problems
Elaine Kempson and Christian Poppe

2023

Joined up: Supporting debt advice clients through strong referral partnerships
Jamie Evans and Sharon Collard

The family dynamics of gambling harms
Sharon Collard, Sara Davies and Katie Cross


2022

Exploring the links between gambling and problem debt
Sara Davies, Jamie Evans and Sharon Collard

Credit unions and gambling: A practical guide to support members
Sharon Collard and Katie Cross

Exploring access to cash within gambling premises in Britain
Jamie Evans and Katie Cross

Exploring alternatives to 'safer gambling' messages
Sara Davies, Sharon Collard, Simon McNair and Lauren Leak-Smith

Women's experiences of gambling and gambling harm
Sharon Collard, Sara Davies and Maria Fannin


2021

The geography of gambling premises in Britain
Jamie Evans and Katie Cross

Gambling, vulnerability and FCA compliance
Sharon Collard and Katie Cross


2020






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