Personal Finance Research Centre
Welcome to the Personal Finance Research Centre
The Personal Finance Research Centre is an independent research centre that specialises in social research across all areas of personal finance, mainly from the consumer's perspective. Much of our work focuses on the following areas:
- Financial confidence, capability and wellbeing.
- Money management and decision making.
- Financial exclusion and inclusion.
- Credit use and over-indebtedness.
- Saving and retirement planning.
Our interdisciplinary team combines extensive empirical research skills with a detailed understanding of a range of social policy issues. Our work is influential in shaping public policy, and we provide technical and policy advice to government departments and others.
This guide provides lenders with a renewed focus, new insights, and new tools for working with and helping customers in vulnerable situations. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders. Download the guide below.