Pawnbrokers and their customers

Authors: Sharon Collard, Professor Elaine Kempson,
Funded by: National Pawnbrokers Association
Published by: National Pawnbrokers Association
Publication date: October 2003

This study was commissioned to provide an independent, in-depth understanding of the provision and use of pawnbrokers. The study had a number of specific objectives:

The study was qualitative in nature, and based on interviews with both providers and customers. It began with interviews with representatives of the National Pawnbrokers' Association, the industry’s trade association. This was followed by depth interviews with the employees of individual companies participating in the research. The third and fourth objectives were met by depth interviews with customers. In total, 30 depth interviews were conducted with the customers of pawnbrokers, spread across four locations.

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