Authors: Personal Finance Research Centre
Funded by: Money Advice Service
Published by: Money Advice Service
Publication date: July 2013

The Money Advice Service (MAS) commissioned this study to develop an evaluation framework to measure the outcomes of debt advice for clients.

The Debt Advice Outcomes Framework produced by this study is the result of a rigorous three-stage process with input from a range of experts:

1. The MAS consulted with expert stakeholders in the debt advice sector between September and November 2012. From this consultation, MAS produced a set of desired outcomes for debt advice.
2. The MAS commissioned the Personal Finance Research Centre at the University of Bristol to develop a Debt Advice Outcomes Framework and related survey questions, based on the stakeholder consultation. This work was carried out between November 2012 and February 2013.
3. The MAS commissioned DVL Smith to test the Debt Advice Outcomes Framework and survey questions with debt advice clients who had received help from MAS-funded contractors, other free-to-client services, and fee-charging services. This work was carried out between March and June 2013.

This report documents the key stages in the development of the Debt Advice Outcomes Framework and the survey questions designed to capture information about the outcomes from debt advice.

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MAS Debt Advice Outcomes Framework (PDF, 885kB)

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