Registration help notes for new students

Introduction

Registration is an application for new students to confirm their registration details with our University.

You must make sure that the data shown on each of the registration pages is correct. After you have confirmed your registration details, you can use a range of University facilities. This includes access to the Student Info application (see the Student Info section below). 

To be fully registered all new students must:

  1. Confirm your registration details
  2. For campus-basedprogrammes: activate your University ID card (UCard).
    For distance learning programmes: complete the Start your studies form.

Some students also have additional requirements, for example students subject to immigration control must complete a Student document check (right to study check) when they arrive in the UK.

Home students who are not fully registered will not have their attendance confirmed to the Student Loans Company, and will not receive their loans. 

After confirming your registration details, your University email address will be activated. To access your account, you must set up multi-factor authentication (MFA). After registration, you must check your University email inbox on a regular basis. We will use this address to communicate with you on important matters.

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Contact for queries when registering

If you have any queries about the registration process, please contact student-services@bristol.ac.uk.

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Student Info

The Student Info web application you use to register is different from the one you will use afterwards.

Student Info is a web application which gives you access to a wide range of information about you. We hold this information on our University's central student records system. 

After you have confirmed your registration details, you can login to Student Info using your University account.

You must use Student Info to check and maintain your personal details, e.g. term-time address and telephone numbers. Some screens will only be available to you at particular times of year and we will contact you when you need to use them.

When you amend information in Student Info this updates our central student records system and links to departmental databases. Our University retains a history of changes so that we can check earlier versions.

All student data is collected, processed and disclosed in accordance with current UK Data Protection legislation. 

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Registration Screens

Personal Details

Most of the information on this page is self-explanatory and is part of the permanent record that our University holds about you.

If you are unable to update any data that is incorrect, please contact student-services@bristol.ac.uk as soon as possible.

Student Number: This is your unique identifier (ID). It also appears on your UCard.

UCAS Personal ID: This is an ID given to new undergraduate students applying to UK universities via UCAS.

Student Loans Company Support Number: This number enables the Student Loans Company to identify you. If you have applied for support and the field is BLANK this means we haven't received your details from the Student Loans Company yet.

Family name / Surname / Forenames / Title / Date of Birth: Please make sure these are correct and consistent on any applications you make. This includes to outside bodies such as the Student Loans Company. We may use this information to match records, and delays can happen when information is missing or inconsistent.

You can choose to add a preferred forename during registration. We will use your preferred name wherever possible, for example on your UCard, most email and letter correspondence, and your University account. Please see the Student name policy for more details.

Please note: If your name contains accented characters, please email student-services@bristol.ac.uk to enter your correct name on your behalf. The correct spelling of your name is important because your name will be on your final degree certificate. Your certificate cannot normally be changed once you have graduated. The forename field should contain your name and not just an initial.

University Membership / Card Expiry Date: This is the date when your access to buildings and facilities controlled by your UCard expires.

Passport Number / Passport Expiry Date / Visa Expiry Date: These fields will be completed if you are an international student entering the UK with a Student Visa.

Note: If your visa expiry date says 31 December 2024, this is the date reflected on your BRP card. In the future there will be communication on how to amend this, however this is likely to be early 2024. The earlier date is due to UK government introducing a fully-digital visa system from 1st January 2025. Please see My Passport and Visa Details for more information.

University ID Card (UCard)

This page displays details of your University card (UCard). If you have confirmed your registration details and uploaded a photo by the deadline we will be able to give you your UCard when you arrive.

Please note: You will see an alternative message if you already hold an active UCard. 

We will use the full name you gave when you applied to our University (or to UCAS) for all official purposes, for example enrolment status letters, academic transcripts, and degree certificates.

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Educational History

Previous College / School / University: These are the details currently recorded on our student records system.

Highest Qualification on Entry: These are the details currently recorded on our student records system. If we do not hold this information, we will prompt you to complete it.

Level 3 Tariffable Qualifications: Tariffable Level 3 Qualifications include A Levels, Scottish Highers, BTEC’s and Baccalaureates, Access to HE Diplomas, and performance (e.g. Speech, Drama, Dance or Music) awards grade 6 and above. They are typically UK based, taken when you are aged 17 or 18. See below full list of international Tariffable qualifications:

For a full list of all Tariffable qualifications, please see the UCAS website.

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Programme of Study

Faculty: Your Faculty for registration and student administrative purposes. 

If you are not registered with a Faculty Office, or are on an exchange programme, this will show as ‘Non-Faculty’.

Programme of Study: The programme you are registering for.

Academic Year: The academic year you are registering for. If your studies continue into future academic years, you will register as a returning student each year.

Mode of Attendance: Describes your attendance during term time at our university, e.g. full time, part time.

Award Year: The year in which you expect to gain your qualification, subject to normal progression.

Intended Award: The qualification you are registering for.

Expected End/Submission Date: The expected end date of your programme.

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Home Address

Please make sure that this is always updated with your correct home address. It cannot remain blank.

Please only use uppercase characters for postcodes. If your address update results in an error, it may be because you are using an unsupported character, e.g. á or é. If you still cannot update your address, please contact student-services@bristol.ac.uk.

We recommend that you also record a home/personal email address. This should be an address that is independent of the University (so, please do not give an @bristol.ac.uk address). We will use this address to help you if you forget your University password. When giving a UK phone number, please enter so it can be dialled from the UK; e.g. 01632 960123. When giving a non-UK phone number, please use the form +1 617 555 0177 where +1 is the country code.

Please make sure that your personal/home email address is correct if you wish to contact your faculty for any reason during the registration process.

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Term (or Contact) Details

Your term address is where you are living while attending university in the current academic year. This may be the same as your home address. 

Please make sure you keep your mobile number up to date. When giving a UK phone number, please enter it so it can be dialled from the UK; e.g. 01632 960123. When giving a non-UK phone number, please use the form +1 617 555 0177 where +1 is the country code. We may use your mobile phone number to help you if you forget your University password.

Please note: If you are allocated University accommodation you can't amend your term time address details. If you have applied for, and been allocated, a place in a Hall of Residence, this field will automatically update in September. If you have queries about your accommodation allocation, please contact the Accommodation Office.

Only students who have not applied for University accommodation will be able to update term time addresses. If you are living in private accommodation, please update your term time address when you know it.

Make sure you update your term time contact details throughout your study.

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Text messaging

This page tells you about the reasons we might send you a text message.

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Emergency Contact (Next of Kin)

This page is to confirm your emergency contact information.

An emergency contact should: 

If your emergency contact does not speak English, we will use an interpreter to contact them.

Please keep this information up to date via the Student Info application.

The University may reach out to an emergency contact when there is a serious concern for your welfare or when it is in your vital interests.

At registration each year, you will be invited to give consent for the University to inform your emergency contact if there is a serious concern about your welfare. 

You can opt-out of allowing the University to use your emergency contact in these situations by telling your Faculty Office. However, if we deem the circumstances to be more severe and in your vital interests, we may need to get in touch with the emergency contact irrespective of your choice. 

For further information about when we might use this information please see the Student’s emergency contact webpage.

Fees

This page gives information about tuition fees for the current academic year. This page also outlines details of any support provided by the Student Loans Company.

Total Tuition Fee: The total tuition fee is standard for your course in this academic year and does not include discounts, sponsorships, bursaries, or waivers. The figure quoted is the total tuition fee payable per annum. This may increase every year, depending on your level of study. From the start of Welcome Week, you will be able to view your financial statement to see your payment transactions and any sponsorship information. You will need to confirm your registration details to access these details.

Tuition Fee Status: For details of  payable fees and guidelines for how fee status is decided, see 

If you are paying your fees directly or an external sponsor is paying your fees (i.e. not the Student Loans Company), you must arrange to pay your own fees. See how to pay fees and other fee information. For further information, please contact the Student Fees Office.

Programme Deposits: Students who have paid a programme deposit will see details of their payment. This includes the amount, date paid and the payment reference. Please contact the Student Fees Office if you have any queries.

Student Loan Information: This page shows the information we have received from the Student Loans Company for the academic year indicated.

We receive new information from the Student Loans Company each day. If you applied for support but this does not show during registration, it is likely to be because the Student Loans Company have not given us your funding details yet.

If it is near the start of term, we haven't been given your funding details, and you applied for your support in good time, please contact Student Finance England (or your regional assessing authority i.e. Student Finance Wales, Student Finance Northern Ireland or the Student Awards Agency for Scotland). See more information and contact details on the Student Finance guide.

Student loans and grants for living costs are paid directly into your bank or building society account (by BACS transfer).

You must be fully registered to receive your loan. You will be paid:

  1. After you have confirmed your registration details, and activated your UCard.
  2. Once we have confirmed your registration with the Student Loans Company (or the Student Awards Agency for Scotland).

Following formal confirmation of your registration, it may take 3 - 5 working days before your loan/grant will appear in your bank account.

University of Bristol Bursary entitlement: Many students are eligible for a University of Bristol bursary. You (and your parents) will need to have given consent to the Student Loans Company to enable them to share household income information with the University. If you have not done so, we cannot process your University of Bristol bursary payments.

For full information on the University of Bristol bursary and guidance on how to give your consent to share household income information, see our bursary page.

If you are eligible for funding support from us, we will email you after registration to advise you of the level of support. See further information on student finance and funding.

Fee sponsor: 

Home students 

You should answer ‘yes’ to this question if an external sponsor (i.e. not the Student Loans Company) is paying your tuition fees. You should answer ‘no’ to this question if you are sponsored by the Student Loan Company, are due to receive the SLC Postgraduate Loan, or are self-funded.

If you are a UK student whose tuition is due to be paid by an organisation or company, please send your sponsor letter/form to external-sponsors@bristol.ac.uk.

International students 

You should answer ‘yes’ to this question if you are an overseas fee payer who is funded by an organisation to attend the University of Bristol. You must send your Financial Guarantee Letter to international-partnerships@bristol.ac.uk. For more information and to learn about your responsibilities as an international sponsored student see International sponsored students

You should answer ‘no’ to this question if family or an individual is helping fund your studies.

Country of Domicile & Birth

Please update your country of domicile and birth if they are incorrect. Your country of domicile is the country in which you lived before starting your course.

Diversity Monitoring

Please make sure that your nationality and sex are correct. We are required to report these details in returns made to UK Government agencies.

If you need to update your nationality or sex, please contact student-services@bristol.ac.uk.

Ethnicity 

 Please select your ethnicity or ethnic group.

Disability

If you need to amend your disability status, please make sure you also contact your school. They may need to make specific arrangements to help you. You may also wish to contact the University's Disability Services team for advice on the support available. 

The drop-down list on the page enables you to select the answers ‘Yes’, ‘No’, or ‘Prefer not to say’. If you select ‘Yes’, the check boxes will become enabled and you can select any options that apply. The Disabled Students Allowance question will also be enabled.

If you provided disability information to us at application, this will be shown here. It can be amended by using the check boxes.

The definition of disability is wider than is commonly understood and may include conditions many might not consider a disability, including students with dyslexia, dyspraxia, attention deficit conditions, mental health conditions, autism and other long-term health conditions.

Students' Union

This page explains the data sharing agreement with the Students' Union. We share certain data items (e.g. email and postal addresses) with the Students’ Union to allow them to manage membership.

Other shared data items include:

Student Agreement

This is the code of conduct that you agree to abide by when you register with the University.

It is a condition of registration to agree the Student Agreement and confirm that you accept all the terms and conditions outlined in this document.

Please also check the Rules and Regulations for Students published by the Secretary's Office. These cover a wide range of student matters including grievance procedures, disciplinary regulations, fee issues, examinations, plagiarism, and use of facilities.

Choosing a password

University students have a unique username and password to access University systems and services.

You will set your password on this page.

Your password will usually be set within 30 minutes of confirming your registration details. We will send you an email to confirm that the password has been set. If there are problems setting the password, we will email you to explain this. If you don’t receive an email, please allow 24 hours before enquiring.

Once you have confirmed your registration details, you will be able to access a printable page with your University username.

Wellbeing

We aim to support the wellbeing of all our students and staff, so you can make the most of your studies and wider student experience.

Please complete these questions to help us improve the services we provide.

Your responses to the questions will be combined with demographic information, such as school, gender and age. We will use this data to identify patterns and trends in student wellbeing over time, which will help inform the University’s approach and service provision.

The information obtained may be used to target relevant communications about services and support. This would be at group level, rather than personalised to individuals on the basis of their individual responses. Broad characteristics revealed through the questions would be used to target particular communications concerning wellbeing support and provision to particular groups.

Your individual responses will not be kept on record in a way that identifies you and will not be tracked over your time at the University. Beyond the initial targeting of relevant communications if you fit within certain characteristic groups, your identity will not be retained alongside your responses. Only aggregated information will be retained.   

Careers

The Careers Service analyses the impact of the Bristol experience on students’ perceptions of their careers.

Please complete these questions to help us improve the services we provide.

Registration Details

This page provides a link to a printable page showing your Registration Details. This gives you summary information about your programme of study, and your username for accessing University computing facilities. You can return to this page after registering. 

Once you have reached this final page, you have confirmed your registration details. This is the first step to become fully registered.

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Next Steps

To become fully registered, you must complete the steps below, depending on whether you are studying on campus or distance learning.

On campus

If you are studying on campus, you must collect your UCard and swipe it on any wall-mounted card reader or library barrier on campus to complete registration. 

If your nationality indicates you may be subject to immigration control, you will also need to present your documents to the University to prove you can study in the UK and complete registration.

Online or distance learning 

If you are studying on an online or distance learning course, , we will send you an email asking you to complete a Start your studies form when you are due to start your course.

Completing the form confirms you are ready to actively engage with study. You do not need to complete it before the start date of your course.

You must have confirmed your registration details before you complete the form. 

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