Contacts and opening hours

Separate offices deal with fee payments and funding advice. Please choose from the options listed below.

Please have your student card ready when you visit or call. We will ask for your student number.

Please note due to our Finance Away Day Student Fees, Credit Control and the Cash Office will be closed on Tuesday 18th June. Please accept our apologies for any inconvenience caused.

OFFICE MOVES: The Student Funding Office will move to the Ground Floor of 5 Tyndall Avenue on 11 June. We will be closed on Friday 7 June and Monday 10 June in preparation for the move. Please email us in the usual way.

We plan to reopen at 9 am on Tuesday 11 June, on Ground Floor, 5 Tyndall Avenue.

Tuition fees, accommodation fees, and related payments

For help with:

  • Student fee enquiries. 
  • Fee payments for tuition and accommodation fees.
  • Issue of invoices.
  • Refunds and return of deposits.

Contact the Student Fees Office
Ground Floor
5 Tyndall Avenue
Bristol BS8 1UD

Tel: +44 (0)117 954 6372
Email: student-fees@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

Credit Control

For help with late, missed or overdue student related payments, contact Credit Control.

Tel: +44 (0)117 331 7721
Email: finance-creditcontrol@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

If you want to discuss your unpaid fees and arrange a payment plan, visit the Credit Control drop-in. 

Student funding and financial help

For help with:

  • Bursaries and scholarships.
  • UK government support (applying for tuition fee and living-cost loans).
  • Financial advice, including withdrawal, suspension and transfer of studies.
  • Short-term loans.

Contact the Student Funding Office
Ground Floor
5 Tyndall Avenue
Bristol BS8 1UD

Tel: +44 (0)117 42 82944
Email: student-funding@bristol.ac.uk
Postgraduate funding queries:
pg-funding@bristol.ac.uk

Open: Monday to Friday 9 am to 4 pm

  • The Student Funding Office is closed between 11am and 11.45am on Wednesdays.
  • University staff can find contact details for team members and more information about their roles on the contacts page.

Fee status

For queries regarding Home or International fee status, please contact the Admissions team.

Admissions Office
Directorate of External Relations
University of Bristol
3rd ​f​loor, 31 Great George Street
Bristol BS1 5QD

Undergraduate Admissions
Tel: +44 (0) 117 394 1649
Email: choosebristol-ug@bristol.ac.uk

Postgraduate Admissions
Tel: +44 (0) 117 394 1649
Email: choosebristol-pg@bristol.ac.uk