Stigma in the system: Experiences of the UK social security system

Stigma in the UK social security system is more than a matter of hurt feelings, it has deep and measurable consequences for individuals, communities, and the system itself. It can push people to delay or avoid claiming the support they are entitled to, worsening financial hardship, fuelling debt, and undermining health and wellbeing. For government and society, this can mean higher downstream costs in healthcare, social services, and crisis support, alongside the economic losses of reduced participation in work and community life.

Stigma operates in multiple, overlapping ways: through the way the system is designed and delivered, through public attitudes and media narratives, and through the internalisation of negative stereotypes by those who need support. These dynamics not only damage individual lives but also erode trust in the social security system, making it less effective as a safety net for everyone.

This research examines how stigma is produced, reinforced, and experienced in the UK social security system; how it shapes perceptions and behaviours; and what this means for financial security and wellbeing. We explore its drivers, its impact on both claimants and non-claimants, and the changes needed to create a system that supports people with dignity and fairness.