Contact us

If you have a visa related query, you can contact Student Visas by email or by attending a zoom drop in.



If you have a visa related query, please contact us on with your student number (if available), full name and Date of Birth. 
Please do not re-send the email with the same enquiry as it will automatically push your email to the bottom of the queue.
If you have queries regarding your BRP card or your Right to Study check, please visit or email if you still have a query. 

Zoom Drop-in Sessions

If you have a visa related query and would like a quick 5 minute chat with an adviser please come to our virtual drop in service. Please be aware that you may be asked to email the advisers if your question cannot be resolved quickly as this is for quick queries only. Please read the information below regarding how the zoom drop in sessions operate before attending.  After reading this information you will find the link to the zoom drop in at the end.

Please be aware that advisers are not responsible for and, therefore, cannot answer questions about the following topics: 

  1. CAS issuing for new students or your admission to the University - if you are a new student, you will need to meet all the conditions attached to your offer before the University can issue you a CAS.  Please see Confirmation of Acceptance for Studies (CAS) for information about the CAS and which admissions team to contact if you are a new student and have a question about your CAS
  2. BRP collection process or the student document checks (right to study) - for more information regarding these topics please see Biometric Residence Permit (BRP) card and student document checks (right to study).  If you have any questions that are not answered on these pages please email  

The drop-in is currently offered as per the below days and times: 

Regular schedule:

  • Tuesday - 2.30pm – 3.30pm, please note that this session will be cancelled on Tuesday 5 December
  • Wednesday - 10.30am – 11.30am  
  • Friday - 2.00pm – 3.00pm

Please note that the drop-in session will finish at the time stated, therefore, please be aware that if the drop-in is busy or if you arrive towards the end of the slot you may not get seen. If this happens, you can email us with your enquiry, or you can attend the next session. You will join a queue on arrival and we will work through the queue as quickly as possible.  Please be aware that although the queue is operated on a first come first served basis, if you arrive at the same time as many other students you may not be seen at that drop in as it will have to end at the designated time.  

We are committed to treating you with dignity and respect which includes handling any information you provide to us sensitively. We are here to support you and we will do our best to help you.  We might not always be able to provide you with the outcome you would like, but we will do our best to find a satisfactory solution. When contacting us, we ask that you treat our staff with the kindness and respect they deserve.  

Please enter our Zoom Drop-in Session using this link, please use your full name when you enter and have your student number to hand.  If you are able to, please also turn your camera on.  Please remember this is for quick visa questions only. 

We welcome feedback on our service. Please fill in our survey here.





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