When you will hear from us

The date that you will receive an offer will depend on your student type and guarantee status. Your offer date will be included in the email you received when you completed your application and is also available on our key dates page.

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Deadline to accept your accommodation offer

On your offer date, you will receive an email inviting you to login to the Accommodation Portal to view and respond to your offer. The email and offer will confirm the date by which you need to accept or decline your offer. The deadline is usually within two working days of your offer date. If you miss the deadline, your offer will expire and your room will be allocated to another student. 

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Understanding your accommodation offer

Your accommodation offer will include all the information on your tenancy with us. Our video below explains what it means to sign a tenancy agreement with the University of Bristol.   

How to accept your accommodation offer 

You must accept your offer within the deadline stated in your offer email. To accept your offer, you need to:

• Login to the Accommodation Portal. 
• Click on your Accommodation Offer and review the details including the tenancy dates, cost and payment terms.
• Select Begin acceptance process from the dropdown and click Save and continue.  
• You will then need to read and accept the tenancy agreement - this is a legally binding agreement with the University, your landlord.
• After accepting your tenancy, click through all stages of the acceptance process until you reach the final page titled Reservation Complete. This means you will have formally confirmed your acceptance of your accommodation offer.
• You will then receive a confirmation email with details of your University accommodation. 
• Please ensure you regularly check your emails as we will send information about arrivals and moving in in the following weeks.  

Payments

Undergraduate students have nothing to pay at the point of booking. Your tenancy and Accommodation Portal will show you the payment amounts for your tenancy and the due dates.  

Postgraduate students need to pay £500 rent in advance at the point of acceptance. To make payment you will need a debit or credit card with a three-digit security code on the reverse. Full details, including how to make your payment will be provided in your offer email.  

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If you're unhappy with your offer of University accommodation

We understand that some students may feel disappointed with their offer of accommodation. If this is the case, please be aware that some residences/room types/locations are oversubscribed which means that we cannot allocate everyone a place in one of their accommodation options. We will not be able to offer you an alternative offer. Please also be aware that you cannot swap offers with another student.   

Your options:

• You can decline your offer and look for accommodation in the private sector. By doing this, we will not be able to make you another offer of University-allocated accommodation. See section below for guidance on how to decline your offer.  

• You can accept your offer and move into the residence. You will then be eligible to apply for a room transfer from October 2023. Before the room transfer applications open, the Residential Life team can offer support with whatever concerns or worries you may have.

• If your offer of accommodation is not suitable for your health or disability needs, you can contact us, but we cannot guarantee a suitable room will be available. You will be required to provide medical evidence in support of your health requirements. 

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Declining your offer of University accommodation

We ask for you to think carefully before declining your accommodation offer. You will not be given another one and you will need to look for accommodation in the private sector.

To decline your offer, you will need to:

• Login to the Accommodation Portal.
• You need to go onto your Accommodation Offer and select Decline offer from the dropdown menu.
• Once you have successfully declined your offer, you will receive a confirmation email. 
• You will then need to look for accommodation in the private sector. 

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Cancelling your offer

Find out how to cancel your tenancy if you have changed your mind about living in University accommodation after accepting your offer but before moving in. 

Please note you are unable to swap your tenancy with a friend or to offer your room to another student. If you cancel your booking before moving in the University will re-allocate the room to another student.