Contact us

Room repairs

If something in your accommodation breaks or needs repairing, you should request a repair or maintenance. Your residence guide tells you how to do this. You must report issues as soon as possible so we can fix them quickly.

Paying fees

You can view your accommodation fees in the Accommodation Portal. Your financial statement will show what your invoices.

For questions about your financial statement or rent payments, email student-fees@bristol.ac.uk or call +44 (0)117 428 3000. The phone line is open between Monday to Friday, 9 am to 4.30 pm.

If you have missed a rent payment, email finance-creditcontrol@bristol.ac.uk for support.

Accommodation Portal issues

If you need support with using or logging into the Accommodation Portal, visit the Accommodation Portal help page.

Living in your residence

Your Residence Guide includes the contact details for your residence.

You can also contact your Student Support Centre for help from our facilities team.

Private accommodation

Get support with finding private accommodation.

If you live in private accommodation, you can find guidance on our Housing Advice pages.

Students living in the community

For questions related to students in the community, please email community-living@bristol.ac.uk.

Parents and carers

We prefer to speak to students directly. If you contact us on behalf of a student, we need their consent to speak with you. This is because of our confidentiality policy.

If you are worried about a student or their wellbeing, check our information for parents page.

Complaints or concerns

If you have experienced an issue with your accommodation or are dissatisfied with our service, you can raise a concern or complaint.

Complaints can only be made by students.