Contact us

Undergraduate offers - how to contact us

If you are an undergraduate firm offer holder who has received your accommodation offer and you have an enquiry, please read the following information: 

If, having read and understood this information, you still want to contact us about your offer, please contact us by emailing

Please note we are currently expereincing technical issues with our phone lines, so email is the best way to contact us. 

You can find the answer to come of our most commonly asked questions on our dedicated FAQ pages. Please see the relevant page for your query before getting in touch as this may be the quickest way for you to get the answer to your question: 

Contacting us

Opening Hours

Please note some staff are working from home, please be patient and considerate when trying to contact us as we juggle the challenges of home working with maintaining a full service for our students. 

Please note we are currently experiencing technical issues on our phone lines, please email us instead. 

Phone: 0117 95 46640

DayOpening hours
Monday - Friday 9:30am to 12:30pm and 1:30pm to 4.30pm

The Accommodation Office is not a 24-hour service. Current students with an urgent issue should contact their Residential Life team

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