What's in the room

Bedrooms typically contain:

• Bed and mattress
• Wardrobe
• Chest of drawers
• Bedside cabinet
• Mirror
• Desk
• Desk chair
• Lamp
• Shelves
• Curtains/blinds
• Wash basin with sink.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Cooker
• Hob
• Fridge-freezer
• Sink
• Microwave
• Toaster
• Kettle
• Dining table and chairs

Bathroom

Bathrooms in Goldney Hall are typically unisex.

There are at least two toilets per flat, and one or two showers depending on the number of residents sharing the facilities. Flat sizes vary from six to eight residents. Some flats contain baths.

Find out what you should bring with you and items that are not permitted.

Access to the building

You can access the main site with your UCard or pin code. Access to the residential blocks is via pin code and access to flats and bedrooms is via a key.

Bike storage

A bike store equipped with secure bike racks is available for residents to use beneath the main entrance to G block, as well as outside E block. Make sure that you secure your bike with a very strong lock when using the bike racks.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike storage in University accommodation.

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about cleaning, recycling and rubbish in University accommodation.

Recycling bins

At the base of K block, next to the laundry.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Goldney Hall

The assembly point for Goldney Hall is on the lawns in front of Goldney House, by the avenue of trees.

Fire alarm testing

Fire alarms will be tested every Wednesday at 10:30 am. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

First aid boxes are located at the West Village Student Support Centre.

You should report an accident or near miss to the West Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

There are 3 washing machines and 3 tumble dryers available on site (at the base of K block next to the recycling bins). 

You will need to download an app to your phone and create an online account to add credit. Comprehensive instructions are above the machines. Machines are operated by Wash Station.

Prices:

• Washing: £2.30
• Drying: £0.80

If you have any problems with the washing machines, contact Wash Station for free on 0800 141 2331. This number is also on the machines.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre who will be able to let you back into your room. You will need to provide identification.

Contact telephone number: +44 (0)117 428 3301 (24 hours a day)
Email: resilife-west@bristol.ac.uk

If you have lost your key you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the West Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking permit

Parking is limited and you must have successfully applied for a permit. Find out more about car parking permits, how much they are and how to apply.

E-scooters

The University does not permit use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

Your postal address is:

Your name, West Village Student Support Centre, Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX.

All letters and parcels must be collected from the West Village Student Support Centre. You will need your UCard to access the building and to use as identification.

If you have not collected your mail within 14 days, we will attempt to return it, after which items will be treated as lost property or disposed of.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

All repairs or maintenance requests must be logged via the Accommodation Portal. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

You must follow the steps outlined on the 'Request a repair or maintenance' page on the Accommodation Portal.

You will need to provide your building name, room number and details of the problem.

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

The University's building services team ensures that we comply with our statutory requirements around the safe and efficient use of residences.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

Communal areas and study spaces

There is a common room and study space which is located in Linbury Court, inside the main entrance of Goldney Hall. This is accessible for residents between 7am and 11pm and the code to enter this room is provided to students on arrival.

Sports facilities

There are two tennis courts. No booking is required for these courts, they are run on a first-come-first-served basis. Games should be kept to a one-hour time limit. The tennis courts can also be used for playing basketball or netball. As these courts cut across both of the tennis courts, you must be respectful of keeping playing time down to a minimum if others are waiting to play tennis. If you cause damage to these courts you will be charged for the cost of the repair. If you find that the courts are being used by non-residents, please contact a member of Hall staff.

Outdoor facilities

There is an on-site garden available for our residents to enjoy but must be respected as listed grounds and so no rugby/football can be played on them.

Goldney House and the Orangery are non-student spaces within the grounds of Goldney Hall. They are used for commercial events and staff accommodation. Please be respectful of people using these spaces and do not enter these areas.

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The Student Accommodation Code