Student support: a whole-institution approach

Student mental health and the pressures faced by young people living, studying and working in today’s world are a growing national and global concern.

We're working to introduce enhanced wellbeing and mental health support across the University – in Student Services, in academic schools and in our residences.

We're taking a whole-institution approach to pastoral care and support, which includes major new investments in wellbeing in our academic schools, and in central services such as our specialist Students’ Health and Counselling Services.

We're also planning to create a sector-leading support model for our students living in University residences, in response to increasing student numbers, greater diversity in the student body, and more complex student wellbeing issues.

We consulted widely with staff, students, alumni and other stakeholders to produce our new residential life service model (PDF, 120kB), outlined below.

It is through this integrated approach we can ensure we create an outstanding model of support that provides the best possible experience for all our students.

Our Residential Life model

What's the benefit for student residents? 

Making support in residences part of a whole-institution approach to pastoral care will allow us to guarantee consistent, joined up service in our residences and across our campus. Students, parents and carers will know what they're getting and who to contact. 

With our new rota system we can support everyone in residences around the clock, 365 days a year. We can also guarantee reasonable working hours and ensure time off for students and staff in our Residential Life Teams.  

Full-time staff with extensive training will provide expert help on a wide range of issues, including mental health concernsThey will also focus on building welcoming and inclusive residential communities and proactively addressing the needs of individual student residents.  

Chief and Senior Residents and other team members will be highly visible – so students will get to know the Teams who are looking out for them. There will always be a familiar face around to help or to manage issues around safety or security. 

Bristol is a global university attracting students from the UK and around the world. By enabling a more diverse range of staff and students to join our new Residential Life Teams, we'll help residents from every background feel welcome and included 

We want everyone in residences to have an exciting and rewarding time. Our new Teams will work with residents to make sure everyone gets a range of opportunities to meet other studentsmake new friends, try new activities, and be part of their community.

Our students want to see enhanced wellbeing and mental health support across the University. We are taking a whole-institution approach to pastoral care.

Professor Hugh Brady, Vice-Chancellor and President

Latest news

Find out more about the progress of our work to implement a new approach to student support.

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