Information for new staff and postgraduate research students

Welcome to the University of Bristol. At the University you'll have access to a range of IT facilities to help you in your work. 

Computer registration

Once a new staff member is registered in the staff database it then takes two working days for computer registration to be active. You will need your University username and password to access the majority of services. Details of how you can find your username and set your password can be found below.

Details of how the University manages your data and access can be found on the identity and access management webpages.


The University username format is ab12345, made up of:

  • Two alpha characters
  • Two digits for the year in which the account is created
  • Three numerical digits

On your first day you should be provided with your staff username. You can find your username in the Contact Directory, the first part of your email address (before the @) is your University username.

Please note: When signing into Outlook or other Microsoft 365 services you should submit your username with the '' included eg.


Once you have your username you can use the on-line Password Reset tool to choose your password. Please note that the password reset tool relies on the staff database having a record of your personal email or mobile number to verify your identity. If those details are not included you will need to contact the IT Service Desk to get your password.

To access most online services you will need to use your University username and password.

You can change your password at any time. If you forget your password, you can reset it on-line using the Password Reset tool or you can visit the IT Service Desk.

Single Sign On service

You will use your University username and password to access most services, many of which use our Single Sign On service.

About IT Services

IT Services provides support to staff and students via the IT Service Desk who review requests and either respond or assign to teams.

We also have our Faculty IT support teams available to help and our IT Business Partners

In addition, IT Services supports the activity of the University through the management of a robust infrastructure and systems development. We also support teaching and research through the Advanced Computing Research Centre  and Research IT and Specialist Computing team.

Please see the Service Catalogue for the range of services provided, or links on the Information for staff page.

Keeping data secure requires common sense: you must take steps to protect your computer and protect yourself, but you also need to consider the data that you and your colleagues use and how you use it. The following links provide information on UoB (University of Bristol) data security and good practice:

Further information on protecting yourself online can be found on our Information Security site.

Regulations for the use of IT facilities

In addition, the University of Bristol's interactive information security tutorial is mandatory for all staff:

Email and Calendar

When you start you can use the request a personal mailname form to set an email address, eg. Please allow two working days for this to be active. You can only change your email address once, if you have changed your email address previously then you will need to contact the IT Service Desk.

University of Bristol staff use Microsoft Outlook for email and calendar. Staff can access Outlook services online at or Outlook desktop is also available on all UoB managed computers.

Information about Outlook email and calendar is available in the University’s getting started guides. This includes information about setting up University email on your mobile device. Further Outlook guidance is available at the support site.

Office 365

Microsoft Office 365 provides a suite of tools including Office applications. Office 365 includes OneDrive for Business, a secure cloud storage service, Yammer, Planner and SharePoint. See our online support for further information about Office 365 tools.

To install Office for free on personally owned computers, go to your Office 365 account where you will see a link to 'Install Office'.

Staff intranet and MyBristol, the University portal

The staff intranet in SharePoint provides access to internal information, access to Office 365 tools and news. In addition, we have MyBristol which is a single point of access for information, services and resources and is an accessible way to sign in to a variety of services at the same time.  By signing in to both services you are presented with relevant content containing information specific to you.


Staff printing is managed by our Print Services team. Information on purchasing devices as well as guides on using print devices, including Print Release, can be found at:

Transferring large files

Microsoft OneDrive also allows the sharing of large files to others (both within and outside the University) without transmitting the files by email.

Wireless access and eduroam

There are hundreds of wireless hotspots throughout the university. If you have a wireless laptop or other device, you will be able to use the eduroam service to connect to the network. Refer to the wireless web pages for details of how to configure your computer.

Mobile support

IT Services provides support for mobile devices via a dedicated website.There is documentation on our website to help you set up phones and other devices to use our wireless service and receive email and Calendar.

Offsite access to facilities

For general advice please see the Offsite access pages and the home computer users web area. The simplest way to access your University resources is to use the Staff Remote Desktop.


The University provides filestore services for research data, departmental and individual staff use. All users with UoB accounts are provided with 2TB of storage in their own Microsoft OneDrive account for individual use when they join the University.

Research Data

If you have significant storage requirements for your research data, the University has a dedicated, central Research Data Storage Facility, Blue Peta. Details and costs are available on the Advanced Computing Research Centre website.

Business tools

There are a range of business tools available at the University.

The Digital Education Office provide advice, support and training on a wide range of practices and tools that are used across the University to enhance lesarning, teaching and assessment. Have a look at their support and training page for more information.

MyERP is the University's integrated Finance and HR system. Support and training is available in the use of MyERP.  Your manager should be able to tell you what systems you need to use.

IT Service Desk

The Service Desk is the first point of contact for any question, problem or requests related to IT services. Our dedicated team of staff (around seven people) have a broad knowledge and in many cases can deal directly with requests.

Information and contact details for the IT Service Desk can be found at

*Please note: to avoid the duplication of tickets to the Service Desk, please do not copy colleagues into emails sent to

IT Training

Please see the IT learning website for details of training courses and to search for learning resources suitable for self-study.

Local IT support

There are 3 IT Faculty teams covering Faculties and Professional Services. Faculty IT teams are ready to respond to requests from staff and students via the IT Service Desk. Details of local contacts can be found at: