Email and phone 

• Email: service-desk@bristol.ac.uk
• 24-hour phone service: 0117 428 2100 | 82100

Face-to-face support 

There is a Help Desk counter service available on the lower floor of Beacon House Study Centre. 

• Monday to Friday 9am - 5pm (closed for lunch between 1 and 2pm)

Please note: The Help Desk service is currently closed. We are following Government advice and will update this in due course. 

Self-service forms 

If you are a current member of staff or student, you can submit a ticket directly to the IT Service Desk team: 

• Report a malfunction
• Request advice, access or a new service

More support options

If you are a current member of staff or student, you can see our full support options on our internal IT Services SharePoint site.