IT Service Desk

Contact details 

Email

• service-desk@bristol.ac.uk

24 hour phone service

• 0117 428 2100 | internal 82100

Online Self Service

• Submit a self service request
  
• View current incidents and requests
• Self service password reset

Help Desk - counter service

• Located on the ground floor of the Arts and Social Sciences Library, Monday-Friday, 9am - 5pm

Other face-to-face support

• Student Laptop and mobile clinic

About the IT Service Desk

The first point of contact for any questions, problems or requests related to IT services.

Our dedicated staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Faculty IT Support Teams or specialist teams.

Advice & guidance

• IT status page
• Adding status page activity to your calendar
• Critical dates calendar
• Common questions
• Reporting a major / emergency IT incident
• Study spaces

Using the IT Service Desk

• Remote assistance
• How to use self service to report a query
• How to use self service to track a query

Incident and request statistics 2018

• January 2018
• February 2018
• March 2018
• April 2018
• May 2018
• June 2018
• Previous Reports, 2012-2017