IT Service Desk

Advice & guidance

• IT status page
• Adding status page activity to your calendar
• Critical dates calendar
• Reporting a major / emergency IT incident
• Faculty IT Support
• IT Business Partners
• Study spaces

Using the IT Service Desk

• Remote assistance
• How to use self service to report a query
• How to use self service to track a query

Contact IT Services Using Self-Service Forms

Using self-service forms helps ensure you provide the relevant information so we can respond faster and with the appropriate support.

More Self-Service Options:

• View current incidents and requests
• Self service password reset

Email and Phone

• Email: service-desk@bristol.ac.uk

• 24 hour phone service: 0117 428 2100 | internal 82100

Face-To-Face Support

Please note that both the Help Desk Counter Service and Student laptop and mobile clinic will close from Monday 16 March 2020. We currently plan to reopen the Student laptop and mobile clinic on Monday 20 April but may review that closer to the date.

• Help Desk - counter service:

  Lower floor of Beacon House Study Centre. Open Monday-Friday, 9am - 5pm (closed for lunch, 1 - 2pm).

• Student laptop and mobile clinic