IT Service Desk

The IT Service Desk is there to help with any requests or problems concerning IT services and facilities at the University of Bristol.

Contact details 

Email

• service-desk@bristol.ac.uk

24 hour phone service

• 0117 428 2100 | internal 82100

Online Self Service

• Submit a self service request
  
• View current incidents and requests
• Self service password reset

Help Desk - counter service

• Currently located on the lower floor of Beacon House Study Centre.
• Open Monday-Friday, 9am - 5pm (closed for lunch, 1 - 2pm)

Other face-to-face support

• Student Laptop and mobile clinic

Advice & guidance

• IT status page
• Faculty IT Support
• Adding status page activity to your calendar
• Critical dates calendar
• Common questions
• Reporting a major / emergency IT incident
• Study spaces

Using the IT Service Desk

• Remote assistance
• How to use self service to report a query
• How to use self service to track a query

Incident and request statistics 2019

• Previous Reports, 2012-2018
• January 2019