IT Service Desk

Contact details 

Email

• service-desk@bristol.ac.uk

24 hour phone service

• 0117 428 2100 | internal 82100

Online Self Service

• Submit a self service request
  
• View current incidents and requests
• Self service password reset

Help Desk - counter service

• Located on the ground floor of the Arts and Social Sciences Library, Monday-Friday, 9am - 5pm .

Other face-to-face support

• Student Laptop and mobile clinic

About the IT Service Desk

The first point of contact for any questions, problems or requests related to IT services.

Our dedicated staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in zonal or specialist teams.

Advice & guidance

• IT status page
• Adding status page activity to your calendar
• Critical dates calendar
• Common questions
• Reporting a major / emergency IT incident
• Study spaces

Using the IT Service Desk

• Remote assistance
• How to use self service to report a query
• How to use self service to track a query

Incident and request statistics 2018

• January 2018
• February 2018
• March 2018
• Previous Reports, 2012-2017