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Virtual Appointments for Students
If you have a visa related query and would like a quick chat with an Adviser please use our virtual appointments service. Please do not book more than one appointment in one day. This service is only for UoB students and applicants. Staff should use other channels to get in touch.
Please read the information below about how appointments operate before booking and attending. The 10-minute appointments will run via Microsoft Teams. If you have Microsoft Teams application on your mobile device, you can use it to join. If you do not have Microsoft Teams application on your mobile device, you can join using a laptop or desktop PC using the browser.
Book an appointment using this link. If you cannot see any dates or times available, this is because all available appointments have been booked and you need to try again later as more will get released. Use your full name and email address in the booking form, and also specify your student number if available. You will receive two emails once you have booked: one email with the confirmation of time and date, as well as a meeting link to join the session, and another with a calendar invite you can use to add it to your calendar.
The confirmation email will have a link to manage the booking, so if you find that you no longer require the appointment, please make sure to cancel it so that another student can book it. You can also reschedule it via the same link.
When you enter you will be in the waiting room and the Adviser on duty will admit you. This may not be the same Adviser as was named in the booking confirmation. Please be on time as someone else may have an appointment straight after yours. If you can, please also turn your camera on. If we are unable to resolve your query during the session, it may need to be followed up by email.
We are committed to treating you with dignity and respect which includes handling any information you provide to us sensitively. We are here to support you and we will do our best to help you. We might not always be able to provide you with the outcome you would like, but we will do our best to find a satisfactory solution. When contacting us, we ask that you treat our staff with the kindness and respect they deserve.
We welcome feedback on our service. Please fill in our survey here.