Frequently asked questions
How and when do I pay my accommodation fees?
How and when you pay your fees will depend on whether the University is your landlord or if you are living in one of our Nomination properties. For full details please visit our paying your fees page.
I have moved in but I don't like it/my flatmates, what can I do?
Students can sometimes feel disappointed with their room when they first see it. Empty rooms can feel very different to your expectations. Moving home is a big change and it's normal to feel like the room is the problem. Please take the time to unpack, settle in and make it feel like home. Meet your flatmates and get to know them and you'll start to feel settled.
If there are issues with your room such as disrepair, please report this to team relevant to your building (see your residence guide for how to do this).
If you are feeling really unhappy please contact your Residential Life team for help and support.
Can I transfer to another room?
We understand that you may feel unhappy in your room, but want to assure you that there is support and help available to you. It is entirely normal to find things difficult when your first move in, and although moving can feel like the solution, there's a lot of other things we would try first. You should first speak to your Residential Life team about the issues you are having with settling in. They will be able to offer you help and advice.
If you have tried to settle in but still want to move, you can apply to transfer if you feel that your circumstances are exceptional. All transfer requests are considered equally and fairly, taking into account the information provided on the room transfer form, as well as any additional information or supporting evidence you give us. We may liaise with your Residential Life team about whether a room transfer is necessary or whether other solutions might be more appropriate.
Please visit our page on transferring accommodation for more information.
I want to move out and cancel my accommodation
If you want to cancel your tenancy agreement, you need to notify us formally and the next steps will depend on your circumstances. Please visit our cancelling your accommodation page for full details and the steps you need to take.
I want to report a repair or maintenance issue with my residence
When you're living in a property, maintenance will be needed from time to time due to wear and tear and accidental damage. So that we can ensure repairs are made as quickly and effectively as possible, it's essential you report these quickly via the route outlined in your Residence Guide. Please visit our page on repairs and mainentance for the links you need to report your issue.
Can you give me a rent reference?
When you come to move into private rented accommodation, your landlord is likely to ask you to provide a rent reference from the University as your previous landlord.
We will only provide references direct to you, the student. To request yours, please complete the request a rent reference form and we will email your reference to you within 5 working days.
A rent reference is a very simple statement of your rental account. If you are making your payments as per the dates you agreed to in your tenancy, or have an alternative plan in place and are paying in line with this, your reference will show that. If you have not set up a payment plan or have missed payments, your reference will reflect that you are in arrears. If your reference shows your account is in arrears and you then make a payment to bring your account up to date, we can re-issue a reference if you complete the rent reference request form again.
We cannot put anything other than the true status of a student's account on a reference.
I want to make a complaint about my accommodation (not repair or maintenance)
If you have experienced any issues with your accommodation, or the service you have received from the Accommodation Office, details of how you can resolve this are provided on our complaints and concerns page.