Richmond Terrace Guide
Welcome to your new home. This guide will help make your stay in our accommodation as happy and successful as possible. This information should be used with the Local Rules, which contains general rules and regulations of living in a University-allocated residence.
|Service or resource||Summary|
|Reporting absence||It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form for Richmond Terrace.|
|Room access||University staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. See the University’s guidance for accessing accommodation (PDF, 120KB). Where a repair has been requested notice that access is required will be deemed to have been given. All University staff and contractors will carry identification and residents should always ask to see it.|
|Rent and tenancy dates||
You can see the accommodation fees, or rent, for your residence by downloading the Undergraduate accommodation fees (PDF, 129KB) which also has details of your tenancy dates. Full information on how to pay your accommodation fees can be found on the Accommodation Office website.
|Arrivals and moving in||
You should download and print your arrivals leaflet (PDF), which has full instructions on where to go on moving in day. A friendly team, including Senior Residents and Junior Common Room officers, will meet you, give you your keys, and show you how to get to your room.
Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.
Welcome week activities will be taking place across your residence and the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival, and through our Facebook Page.
Your bedroom will be supplied with a single bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply bed linen, duvets or pillows. You can order these to be delivered to your residence before your arrival.
For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.
Bicycles must be locked to the hoops provided within the storage areas, using a good quality lock. Do not bring more than one bicycle with you as the hall cannot accommodate more than one bicycle per resident.
Bicycles must not be brought into the buildings as this contravenes fire regulations. Any bicycle found in the buildings, including in bedrooms, will be removed. Bicycles left outside the buildings other than in designated bike storage areas are also liable to be removed.
Please read your contents insurance with regard to cover for your bike and ensure that it is stored as per the conditions of the cover. If the value of your bike is greater than the cover provided you should consider either extending your insurance policy or finding another suitable policy.
Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.
Subject to the above and to staff availability, the cleaning provided in your residence as a minimum is shown below:
Please note that cleaning of kitchens will not include disposal of rubbish or doing students’ washing up.
We will usually communicate with you by e mail to your University of Bristol e mail address so please make sure you check your University e mail regularly. Official notices and other formal communications will be sent to you principally through the firstname.lastname@example.org mailing list or a subsidiary e mailing list for your building. Your University of Bristol e mail address will automatically be added to the hall’s mailing lists at the start of the accommodation contract.
Notices relevant to particular houses/flats/rooms may also be displayed/delivered to individual houses/flats/rooms as necessary. If you wish to discuss a pastoral or welfare issue, please approach your Senior Resident or the Student Support Adviser, or make an appointment to see the Warden through the Student Support Adviser. We will only take telephone messages for students in an emergency.
Very occasionally students are unhappy with their accommodation or the services they are receiving. The residences have a complaints procedure (PDF, 155KB) which details how you can submit a complaint to us.
If you have taken your complaint through the agreed procedure you may take the case to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted. It will not intervene on matters which turn purely on academic assessment.
Unresolved complaints may be directed to the UUK Student Accommodation Code.
You will be charged for any cleaning, repairs or replacements needed to University property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. This includes damage caused by affixing anything to the walls. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to your Residential Facilities Manager.
An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges are subject to an administrative fee of 15% up to a maximum of £50.
|Electrical equipment and portable appliance testing||
All University owned electrical equipment is PAT tested when it is new and all University owned equipment is subject to regular testing. The University will not test any personal electrical equipment you may bring and we do not accept any liability for its safety. We do ask that you adhere to the following:
The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The University reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff reserve the right to have the equipment PAT tested, take the equipment into safe keeping or request that you remove the equipment from the premises.
The University is committed to reducing our carbon impact and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives. All residents are asked to use energy responsibly. In particular to ensure that:
Students must familiarise themselves with the fire and safety regulations and procedures.
Fire alarm testing and drill: Fire alarms will be tested regularly and details are on posters in your residence. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately. Fire evacuation drills are held approximately once a term.
Fire Evacuation procedure:
Please read the Action in Case of Fire notice in your flat or on your corridor and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.
The residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.
Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.
First Aid Boxes are located in each Senior Resident flat.
|Gardens and grounds||
The gardens and grounds are maintained by the University’s Grounds Services. In the case of ice or snow access will be cleared by the residence porters or grounds services as appropriate. Please note that residences’ gardens or grounds may be shared with other University Departments and may be used for events such as weddings or conferences.
We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the Richmond Terrace guest form at least 48 hours in advance of their stay.
Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Adviser.
The hall has a limited number of guest mattresses available that may be hired from the Student Support Adviser during office hours (9am to 4pm, Monday to Friday) at a cost of £2 per night.
The University does not accept responsibility for residents’ personal possessions. Your first payment of accommodation fees includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.
|Kitchens and pantries||
Each kitchen /pantry is supplied with a minimum requirement of a microwave, kettle and toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by the University of Bristol will be maintained in good order and repair.
Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.
The launderette can be found on the ground floor of staircase 1-4. Comprehensive instructions are above the machines. A wash cycle costs £2 and a drying cycle costs £1, payment is by cash.
Any issues with the equipment please contact the suppliers, as displayed in the launderette.
Residents are responsible for ensuring that the grounds are kept free of litter.
|Lost keys and lock outs||
If you mislay your keys or lock them in your room, depending on the time of day, please contact the Accommodation Manager or Handyman/Porter on duty (weekdays until 19:00), the Duty Senior Resident (weekday evenings from 19:00 and weekends/bank holidays from 10:00 to 23:30) or University Security Services (overnight from 23:30) for assistance. You will be asked to show proof of identity.
If you lose your keys, please report their loss to the Accommodation Manager as soon as possible. You will normally be issued with a loan set temporarily but, if you do not find the original keys and return the loan set promptly, you will be charged £20 each for lost keys.
The residence does not accept any responsibility for any personal items left unattended by residents in the communal areas of the hall. Any found items should be handed in to the Hall Office or Lodge in the main building at Manor Hall. If you have lost an item, please enquire at the Hall Office in the first instance.
Items of lost property unclaimed within three months will be disposed of.
All mail and parcels for 30-35 Richmond Terrace residents should be addressed to: Manor Hall, Lower Clifton Hill, Bristol, BS8 1BU. There are no postal facilities at Richmond Terrace.
All in-coming mail should show your given name and surname clearly on the address – we will not always recognise nicknames. Items with unrecognised addressee names will be returned to sender.
All mail for 30-35 Richmond Terrace residents is sorted by the Reception staff in neighbouring hall, Clifton Hill House, which acts as a postal hub for the University’s Clifton residences.
Letters (other than those marked ‘Private’ or similarly), magazines, post cards, etc. for all Richmond Terrace residents will then be taken to Manor’s main building and placed in the A-Z pigeon holes. Please check these regularly.
Parcels, recorded delivery letters and letters marked ‘Private’ or similarly are held securely at Clifton Hill House Reception. Listings of letters and parcels being held at Clifton Hill House Reception will be displayed by the post pigeon holes in the entrance hallway of the main building. Reception is normally open between 08.00 and 19.00 Monday to Friday and on Saturday mornings between 09.00 and 14.00. You will be asked to show proof of identity when you collect your parcels, etc.
The hall is unable to forward post on to you once you have moved out so please remember to change your addresses once you leave. Any post received for residents who have left hall will be returned to sender.
All University of Bristol residences are managed in compliance with Universities UK Code of Practice, a copy is available in the Hall office at Manor Hall.
You are advised to register with the University Students’ Health Service, registration events will take place throughout Welcome Week.
Students with disabilities or special needs
If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser for your residence aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.
PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building. The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.
The University offers a limited number of residential parking permits to students living in University-allocated accommodation. Before bringing your vehicle to University-allocated accommodation, please ensure that you have applied for and obtained a parking permit.
All repairs must be reported using the Richmond Terrace online repair reporting form. Reporting a problem any other way may result in a delay in getting the repair seen to.
Décor and furnishings will be maintained in good order in accordance with the relevant regulations, with regular checks taken on defects. Repairs are managed and carried out by the University’s Estates Office who also ensure that the University complies with the Statutory Requirements of Legislation affecting the safe and efficient use of the residences. Estates aim to respond to repair requests to a timetable:
|Rubbish and recycling||
Recycling facilities are located in the car park to the rear of the building. We provide recycling and composting facilities for all students at their halls of residence and also at every University building. You can recycle the following items:
For more information, see our green university pages.
Emergency number (24 hour): 0117 331 1223 (internal 112233)
Non-emergency number: 0117 928 7848 (internal 87848)
Security is managed by the University’s Security Services in accordance with a Service Level Agreement. There are University Security patrols on duty throughout the night.
Common Room - there is a small common room at Richmond Terrace on the ground floor of staircase 6-11. This is normally available to residents 24 hours a day.
Richmond Terrace residents also have access to the facilities at Manor Hall, which include:
Manor Hall’s club bar - The Sun and Serpent, is located on the lower ground floor of the main building. All hall residents are automatically members of the club. However, any residents who are under 18 years of age will not be able to purchase alcohol from the bar. Guest non-members are very welcome but must be over 18 and must be signed in at the bar by a club member.
The bar is open for drink sales on most evenings in term time, although opening hours generally reduce over course of the year, especially during the summer examination period. The bar provides a focal point for hall life in the evenings and social events, such as quizzes, karaoke and themed nights, are regularly held in the bar in term time. Residents may apply for bar staff positions early in the autumn term. The bar is subject to UK licensing legislation and residents who breach bar regulations are liable to be excluded from the bar area when the bar is open for drinks sales.
Library - located in the Manor Hall main building just off the entrance hallway. It is available to residents for quiet study 24 hours a day. Please observe the Library regulations.
Computer Room - located in the Manor Hall main building just off the entrance hallway and is available for quiet study 24 hours a day. In addition to a number of desk top pcs, it is equipped with a printer/copier linked to the University’s Print Release network.
Music Room - with grand piano, is located on the lower ground floor of the Manor Hall main building next to the Common Room. It is available for music practice between 10am and 9pm daily and can be self-booked in advance if wished.
Gardens - Manor Hall gardens are available for the quiet enjoyment of all residents. Ball games (and Frisbee) are not permitted in the hall’s gardens and grounds.
If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.
You also need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.
Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant. A re-letting fee of up to £100 may be charged.
Students wishing to transfer rooms within their own residence should contact their student support adviser. No transfers will take place during the first two weeks of term. The Student Support Adviser will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.
|Travel and transport||
Students should not bring a car to Bristol unless it is essential, for example because of a disability. Bristol is a highly congested city and there are many restrictions on parking in place. The main University campus is contained within the Kingsdown Residents’ Parking Scheme area (KRPS) and the majority of on-street parking in and around the campus is subject to residential permits, meters and time limits. Sustainable travel is embedded within University culture and the University actively encourages the use of alternative methods of travel. Sustainable travel benefits your environment, your health and well-being as well as your finances. Information about your transport options can be found on our student travelwebpages.
You can apply for a residence parking permit if having a car is essential.
All students in our undergraduate residences receive a bus pass for the U1 Bristol UniBus service.
|Advice and support||
If you are experiencing any difficulties with any aspect of your living situation or life at University, you are encouraged to contact your residence pastoral team, which is made up of your Student Support Adviser, Warden, Deputy Warden and Senior Resident team. You can get details of who is who and how to get in touch on our contacts page.
Other support is available from the Accommodation Office for help with all housing related problems, the Student Fees and Funding Office for help with all money problems, and Student Services, which provides access to a wide range of help and support. The Bristol Students’ Union also provides support and advice to all students on a range of issues.
Active residences is a programme of free healthy physical activity opportunities for all students living in University-allocated accommodation, with hubs in Stoke Bishop, City Centre and Clifton. Visit the Active residences pages for full details and timetables.
Meet your fellow residents over on our official Facebook Page.
In case of emergency
Call University Security on 0117 3311223
Notify a member of hall staff (during the day) or the Senior Resident on Duty (after office hours).