Queens Road Guide

Please note the information in these guides is still being updated. Complete guides for 18/19 tenancies will be available from 1 August 2018.

Service or resourceSummary
Reporting absence It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form for Queen's Road.
Room access University staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. See the University’s guidance for accessing accommodation (PDF, 120KB). Where a repair has been requested notice that access is required will be deemed to have been given. All University staff and contractors will carry identification and residents should always ask to see it.
Rent and tenancy dates

You can see the accommodation fees, or rent, for your residence by downloading the Undergraduate accommodation fees (PDF, 129KB) which also has details of your tenancy dates. Full information on how to pay your accommodation fees can be found on the Accommodation Office website.

Arrivals and moving in

You should download and print your arrivals leaflet (PDF), which has full instructions on where to go on moving in day. A friendly team, including Senior Residents and Junior Common Room officers, will meet you, give you your keys, and show you how to get to your room.

Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.

Welcome week activities will be taking place in Manor Hall and across the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival, and through Manor Hall's Facebook Page and Junior Common Room.

Bedrooms

Your bedroom will be supplied with a single bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply bed linen, duvets or pillows. You can order these to be delivered to your residence before your arrival. 

For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.

Bike storage

If you are planning on bringing your bike then please contact your Student Support Adviser beforehand. 115 Queen’s Road does not have any bike storage but it may be possible to arrange storage at a neighbouring residence, dependent on demand. Do not bring more than one bicycle with you as the hall cannot accommodate more than one bicycle per resident. Under no circumstances should bicycles be brought into University buildings. If found, they will be removed to storage.

Please read your contents insurance with regard to cover for your bike and ensure that it is stored as per the conditions of the cover. If the value of your bike is greater than the cover provided you should consider either extending your insurance policy or finding another suitable policy.  

Cleaning

Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.

Subject to the above and to staff availability, the cleaning provided in your residence as a minimum is shown below:

  • Halls and stairways - weekly
  • Kitchens - weekly
  • Bathrooms/showers/toilets - week days
  • Bedrooms - not serviced, student responsibility 

Please note that cleaning of kitchens will not include disposal of rubbish or doing students’ washing up. 

Communication

We will usually communicate with you by email to your University email address so please make sure you check your University email regularly. Official notices and other formal communications will be sent to you principally through the manor-residents@bristol.ac.uk mailing list or a subsidiary mailing list for your building. Your University of Bristol email address will automatically be added to the hall’s mailing lists at the start of the accommodation contract. Notices relevant to your building/corridor/room may also be displayed on notice boards or delivered as necessary.

If you wish to discuss a pastoral or welfare issue, please approach your Senior Resident or the Student Support Adviser, or make an appointment to see the Warden through the Student Support Adviser. We will only take phone messages for students in an emergency.

Complaints

Very occasionally students are unhappy with their accommodation or the services they are receiving. The Residences have a complaints procedure (PDF, 155KB) which details how you can submit a complaint to us.  

If you have taken your complaint through the agreed procedure you may take the case to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted. It will not intervene on matters which turn purely on academic assessment.

Unresolved complaints may be directed to the UUK Student Accommodation Code

Damage

You will be charged for any cleaning, repairs or replacements needed to University property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. This includes damage caused by affixing anything to the walls. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to your Residential Facilities Manager.

An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges are subject to an administrative fee of 15% up to a maximum of £50.

  • Clean one wall - £25
  • Repaint one wall - £100
  • Replace one mattress - £100
  • Clean one carpet - £50
  • Replace one carpet - £200
  • Clean one fridge, freezer, oven or hob - £30
  • Clean one kitchen, bedroom or bathroom - £55
Electrical equipment and portable appliance testing

All University owned electrical equipment is PAT tested when it is new and all University owned equipment is subject to regular testing. The University will not test any personal electrical equipment you may bring and we do not accept any liability for its safety. We do ask that you adhere to the following:

  • Any electrical appliances you bring must be British Standard approved and correctly wired.
  • Electrical appliances must not be used in bathrooms and showers unless designed for that purpose.
  • Mains extension leads can be used provided that the load on the extension is no more than 13 amps and use is limited to one lead per socket. Cables should be positioned carefully and not present a trip hazard or other risk.
  • All equipment must be suitable for use in the UK. The electricity supply in the UK is 220 – 240v.
  • You must not modify or interfere with the University’s electrical equipment. Any faults, possible hazards or safety concerns should be notified to a member of staff as soon as possible
  • Heaters and cooking equipment are not permitted in bedrooms and may be removed into storage.

The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The University reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff reserve the right to have the equipment PAT tested, take the equipment into safe keeping or request that you remove the equipment from the premises.

Energy

The University is committed to reducing our carbon impact and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives. All residents are asked to use energy responsibly. In particular to ensure that:

  • All gas or electrical items are turned off when rooms are empty unless required for security.
  • All laptops or PCs are set to hibernate or standby. To set your computer go to the start menu, select control panel, select power options (often found in Performance and Maintenance) then select standby or hibernate.
Fire

Students must familiarise themselves with the fire and safety regulations and procedures.

Fire alarm testing and drill: Fire alarms will be tested weekly and details of when this will happen will be posted in your residence. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately.

Emergency Assembly Point: The assembly point for all students is the University car park to the rear of of Richmond Terrace, which is located to the rear of 115 Queen's Road, across Richmond Lane and to the left. No one should leave the assembly area until a roll call has been made and the building checked for safety. You must not return to evacuated buildings until told to do so by a member of staff. 

Fire Evacuation procedure:

  1. Residents must evacuate promptly if the alarm activates
  2. Shut doors behind you as you leave
  3. Shout 'FIRE' and knock on any bedroom doors on your escape route out of the building
  4. Go to the Assembly point and wait for Security
  5. Advise Security what you know, for example, if it's a real fire/where/what, is anyone still in building?
  6. Do not not re-enter the building until told to do so by an official university employee or the fire brigade.

Please read the Action in Case of Fire notice in your building and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.

The Residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All study bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.

Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.

First aid

First Aid Boxes are located in the Senior Resident's rooms.

Gardens and grounds

The gardens and grounds are maintained by the University’s Grounds Services. In the case of ice or snow access will be cleared by the residence porters or grounds services as appropriate. Please note that Residences’ gardens or grounds may be shared with other University Departments and may be used for events such as weddings or conferences.

Guests

We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the Queens Road guest form at least 48 hours in advance of their stay.

Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Adviser.

The hall has a limited number of guest mattresses for hire from the Student Support Adviser during office hours (09:00 to 16:00, Monday to Friday) at a cost of £2 per night.

Insurance

The University does not accept responsibility for residents’ personal possessions. Your first payment includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.

Kitchens and pantries

Each kitchen /pantry is supplied with a minimum requirement of a microwave, kettle, toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by the University of Bristol will be maintained in good order and repair.

Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.

Laundry

A washing machine and a tumble dryer are located in the 2nd floor kitchen of 115 Queen’s Road. On arrival you will be provided with a Washstation card to operate the machines.  Use this to create an online account to which you add credit. Instructions for using the machines are on display in the kitchen. A wash cycle costs £2.50 and a drying cycle costs £1.50.

If there are any issues with the laundry machines, please contact the suppliers, Washstation, direct on their helpline: 0800 141 2331.

Lost laundry cards can be replaced at a cost of £10. Please request new cards from the Accommodation Manager.

Litter

Residents are responsible for ensuring that the grounds are kept free of litter.

Lost keys and lock outs

If you mislay your keys or lock them in your room, depending on the time of day, please contact the Accommodation Manager or Handyman/Porter on duty (week days until 19:00), the Duty Senior Resident (week day evenings from 19:00 and weekends/bank holidays from 10:00 to 23.30) or University Security Services (overnight from 23:30) for assistance.  You will be asked to show proof of identity.

If you lose your keys, please report their loss to the Accommodation Manager as soon as possible.  You will normally be issued with a loan set temporarily but, if you do not find the original keys and return the loan set promptly, you will be charged £20 for each lost key.

Lost property

The residence does not accept any responsibility for any personal items left unattended by residents in the communal areas of our buildings. Any found items should be handed in to the Hall Office or Lodge in Manor’s main building.  If you have lost an item, please enquire at the Hall Office in the first instance.

Items of lost property unclaimed within three months will be disposed of.

Mail

All mail and parcels for residents in 115 Queen’s Road should be addressed to: Manor Hall, Lower Clifton Hill, Bristol, BS8 1BU. There are no postal facilities at 115 Queen’s Road.

All incoming-letters and parcels should show your given name and surname clearly in the address – we will not always recognise nicknames.  Items with unrecognised addressee names will be returned to the sender.

Mail and parcels for 115 Queen’s Road residents are sorted by Reception staff at nearby hall, Clifton Hill House, which acts as a postal hub for the University’s Clifton residences.

Letters (other than those marked ‘Private’ or similarly), magazines, postcards, etc., will be brought down to Manor’s main building and placed in the A-Z pigeon holes in the entrance hallway. Please check these regularly.

Parcels, recorded delivery letters and letters marked ‘Private’ or similarly, are held securely at Clifton Hill House Reception.  Lists of letters and parcels being held at Clifton Hill House Reception are displayed by the A-Z post pigeon holes in Manor’s main building’s entrance hallway.  Clifton Hill House Reception is normally open between 08:00 and 19:00 Monday to Friday and on Saturday mornings between 09:00 and 14:00.  You will be asked to show proof of identify when you collect your parcels, etc.The hall is unable to forward post on to you once you have moved out of the hall so please remember to change your postal address when you leave.  Any post received for residents who have left the hall will be returned to the sender.

Management

All University of Bristol residences are managed in compliance with Universities UK Code of Practice, a copy is available in the Hall office.

Medical care

You are advised to register with the University Students’ Health Service, registration events will take place throughout Arrivals’ Week.

Students with disabilities or special needs

If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser for your residence aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.

PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building.  The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.

Parking

The University offers a limited number of residential parking permits to students living in University-allocated accommodation. Before bringing your vehicle to University-allocated accommodation, please ensure that you have applied for and obtained a parking permit.

Repairs

All repairs must be reported using the Queens Road online repair reporting form. Reporting a problem any other way may result in a delay in getting the repair seen to. 

Décor and furnishings will be maintained in good order in accordance with the relevant regulations, with regular checks taken on defects. Repairs are managed and carried out by the University’s Building Services who also ensure that the University complies with the Statutory Requirements of Legislation affecting the safe and efficient use of the residences. Building Services aims to respond to repair requests to a timetable:

  • Emergency (e.g. loss of water supply, major flood) - response within one hour, rectification as soon as possible but within 24 hours
  • Critical (e.g. loss of heating, cooking facilities) - response and repair commenced within 24 hours
  • Urgent (e.g. minor leak, blocked drain) - response and repair commenced with 5 working days
  • Routine (e.g. repair to non-essential furniture or kitchen equipment) - a specific date will be agreed usually within 5 weeks.
Rubbish and recycling

We provide recycling and composting facilities for all students at their halls of residence and also at every University building.

The waste and recycling facilities for 115 Queen’s Road are located to the side of the building in a bin store area shared by 115 Queen’s Road and the neighbouring property.  Please take care to use only the 115 Queen’s Road bins. 

You can recycle the following items:

  • Papers
  • Cardboard
  • Glass
  • Tins and cans
  • Plastics
  • Food waste
  • Clothes, shoes, bric-a-brac etc

For more information, see our green university pages. 

Security

Emergency number (24 hour): 0117 331 1223 (internal 112233)

Non-emergency number: 0117 928 7848 (internal 87848)

Security is managed by the University’s Security Services in accordance with a Service Level Agreement. There are University Security patrols on duty throughout the night. 

Social spaces

The waste and recycling facilities for 115 Queen’s Road are located to the side of the building in a bin store area shared by 115 Queen’s Road and the neighbouring property.  Please take care to use only the 115 Queen’s Road bins. 

 

Television licenses

If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.

You also need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.

Transfers

Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant.  A re-letting fee of up to £100 may be charged.

Students wishing to transfer rooms within their own residence should contact their student support adviser. No transfers will take place during the first two weeks of term. The Student Support Adviser will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.

Travel and transport

Students should not bring a car to Bristol unless it is essential, for example because of a disability. Bristol is a highly congested city and there are many restrictions on parking in place. The main University campus is contained within the Kingsdown Residents’ Parking Scheme area (KRPS) and the majority of on-street parking in and around the campus is subject to residential permits, meters and time limits. Sustainable travel is embedded within University culture and the University actively encourages the use of alternative methods of travel. Sustainable travel benefits your environment, your health and well-being as well as your finances. Information about your transport options can be found on our student travelwebpages.

You can apply for a residence parking permit if having a car is essential.

All students in our undergraduate residences receive a bus pas for the U1 Bristol UniBus service.

Advice and support

If you are experiencing any difficulties with any aspect of your living situation or life at University, you are encouraged to contact your residence pastoral team, which is made up of your Student Support Adviser, Warden, Deputy Warden and Senior Resident team. You can get details of who is who and how to get in touch on our contacts page.

Other support is available from the Accommodation Office for help with all housing related problems, the Student Fees and Funding Office for help with all money problems, and Student Services, which provides access to a wide range of help and support. The Bristol Students’ Union also provides support and advice to all students on a range of issues.

Active residences

Active residences is a programme of free healthy physical activity opportunities for all students living in University-allocated accommodation, with hubs in Stoke Bishop, City Centre and Clifton. Visit the Active residences pages for full details and timetables.

Find us on Facebook

Meet your fellow residents over on our official Facebook Page.

In case of emergency

Call 999
Call University Security on 0117 3311223
Notify a member of hall staff (during the day) or the Senior Resident on Duty (after office hours).

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