Hiatt Baker Hall Guide
Welcome to your new home. This guide will help make your stay in our accommodation as happy and successful as possible. This information should be used with the Local Rules, which contains general rules and regulations of living in a University-allocated residence.
|Service or resource||Summary|
|Reporting absence||It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form for Hiatt Baker Hall.|
|Room access||University staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. See the University’s guidance for accessing accommodation (PDF, 120KB). Where a repair has been requested notice that access is required will be deemed to have been given. All University staff and contractors will carry identification and residents should always ask to see it.|
|Rent and tenancy dates||
You can see the accommodation fees, or rent, for your residence by downloading the Undergraduate accommodation fees (PDF, 129KB) which also has details of your tenancy dates. Full information on how to pay your accommodation fees can be found on the Accommodation Office website.
You should download and print your arrivals leaflet - catered (PDF) or arrivals leaflet - self catered (PDF), which has full instructions on where to go on moving in day. A friendly team, including Senior Residents and Junior Common Room officers, will meet you, give you your keys, and show you how to get to your room.
Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.
Welcome week activities will be taking place across your residence and the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival, and through our Facebook Page and Junior Common Room.
Your bedroom will be supplied with a bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply bed linen, duvets or pillows. You can order these to be delivered to your residence before your arrival.
For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.
Bicycles may be brought and stored in our bicycle sheds, located in the undercroft of J and K blocks. Access is by UCard only. Thefts of bicycles are becoming increasingly common and a strong padlock and chain are advisable. Whenever you leave the cycle shedmake sure that the door closes behind you. If you wish to bring a bicycle to Hiatt Baker Hall the following conditions apply:
Please note that your contents insurance does not cover your bike and you should consider either extending your insurance policy or finding another suitable policy. Appropriate locks should always be used and guidance on securing your property can be found on the notice board within the bike shed.
Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.
Subject to the above and to staff availability, the cleaning provided in your residence as a minimum is shown below:
Please note that cleaning of kitchens will not include disposal of rubbish or doing students’ washing up.
A weekly information bulletin will be e-mailed to all members of hall, normally on a Thursday. This will contain important information and details of up coming events in and out of hall. Urgent notices will be e-mailed out on an ad hoc basis, or at the top of the newsletter. All e-mails will be sent to your Bristol University e-mail address. This is also the address that your department will use to communicate with you. You are asked to check your University e-mail at least once a day.
All blocks also have notice boards which are used to publicise Hall matters. No fly-posting on the walls or windows around Hall is allowed. If you wish to display any posters please seek permission through the hall office. Flyposting or displaying promotional material without permission is prohibited. Students are also forbidden to promote non-University clubs (including the sale of tickets for a club whether or not at a profit) or engage in other commercial activities on residence grounds or premises. This does not apply to the sale of tickets by members of a JCR for a JCR-approved event at a club.
Very occasionally students are unhappy with their accommodation or the services they are receiving. The Residences have a complaints procedure (PDF, 155KB) which details how you can submit a complaint to us.
If you have taken your complaint through the agreed procedure you may take the case to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted. It will not intervene on matters which turn purely on academic assessment.
Unresolved complaints may be directed to the UUK Student Accommodation Code.
You will be charged for any cleaning, repairs or replacements needed to University property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. This includes damage caused by affixing anything to the walls. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to your Residential Facilities Manager.
An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges are subject to an administrative fee of 15% up to a maximum of £50.
|Electrical equipment and portable appliance testing||
All University owned electrical equipment is PAT tested when it is new and all University owned equipment is subject to regular testing. The University will not test any personal electrical equipment you may bring and we do not accept any liability for its safety. We do ask that you adhere to the following:
The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The University reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff will take the equipment into safe keeping or request that you remove the equipment from the premises.
The University is committed to reducing our carbon impact and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives. All residents are asked to use energy responsibly. In particular to ensure that:
Fire alarm testing and drill: Fire alarms will be tested regularly and details are on posters in your residence. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately.
Students must familiarise themselves with the fire and safety regulations and procedures.
Please read the Action in Case of Fire notice in your flat or on your corridor and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.
In the event of the fire alarm sounding you must evacuate the building immediately and assemble at the assembly point shown above. Do not wait to pick up personal belongings. You are not expected to fight fires, only use extinguishers to aid your escape in an emergency.
Once you have evacuated the building, call 999 if no one else had done so, or University Security on 11223. Never assume it is a false alarm.
The Residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All study bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.
Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.
First Aid Boxes are located in the Senior Common Room, the Kitchen, the Housekeeping Corridor, the Porter’s Lodge, the Warden’s House, the Deputy Warden’s House.
|Gardens and grounds||
The gardens and grounds are maintained by the University’s Grounds Services. In the case of ice or snow access will be cleared by the residence porters or grounds services as appropriate. Please note that Residences’ gardens or grounds may be shared with other University Departments and may be used for events such as weddings or conferences.
We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the Hiatt Baker Hall guest form at least 48 hours in advance of their stay.
Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Adviser.
The University does not accept responsibility for residents’ personal possessions. Your first payment includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.
|Kitchens and pantries||
Each kitchen /pantry is supplied with a minimum requirement of a microwave, kettle and toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by the University of Bristol will be maintained in good order and repair.
Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.
The launderette can be found in K Block. On arrival at Hall you will be given a card to operate the machines. You will need this card to create an online account to add credit. Comprehensive instructions are above the machines. A wash cycle costs £2.20 and a drying cycle costs £1.
Any issues with the equipment please contact the suppliers, Wash Station, direct on their Freephone helpline. 0800 141 2331. This number is also on each of the machines.
Lost cards can be replaced at a cost of £10. Please visit the Accommodation Manager for a new card.
Residents are responsible for ensuring that the grounds are kept free of litter.
|Lost keys and lock outs||
If you are locked out of your room, please see Reception or the Senior Resident on duty.
If you find yourself locked out after 11:30pm then please ring University Security on (0117) 92 87848 and they will let you into your room.
If you lose your keys, please report this as soon as possible to Reception. They will give you a replacement key for £30. If your lost keys are found within 48 hours and you return them to Reception, no charge is made. If a replacement lock needs to be fitted then you may be charged £80 for a replacement.
The Porters keep items of lost property for 3 months and these are then disposed of. Please enquire with Reception.
The postal address for all students is: Hiatt Baker Hall, Parrys Lane, Stoke Bishop, Bristol, BS9 1AE. There is no need to include your room number.
All in-coming letters should show your given name and surname clearly on the address – we will not always recognise nicknames. Items with unrecognised addressee names will be returned to sender.
All post to the hall goes through Reception. Letters are placed in the pigeonholes in the entrance halls. These are arranged in alphabetical order by surname.
Parcels and certain other items of post (for example cheque books or passports) are retained in Reception and a list is put up indicating for whom such items have been received. You will need to show photographic ID (U Card) to claim your post, which can be collected during Reception’s opening hours (weekdays from 07:00-19:00, and 08:00-12:00 Saturdays only.).
The hall is unable to forward post on to you once you have moved out so please remember to change your addresses once you leave. Any post received for residents who have left hall will be returned to sender.
All University of Bristol residences are managed in compliance with Universities UK Code of Practice, a copy is available in the Hall office.
|Meals and catering||
Term time weekday meal times:
Term time weekend meal times:
A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.
Staff will ask to see your meal card before serving you.
Meals are provided for residents only. If you wish to bring a guest please inform a member of staff at the Servery. Any student who lends his or her meal card or misuses it in any other way will be charged for the meals taken and may face disciplinary action.
Meals are intended to be eaten in the dining hall, students should not remove food or crockery from the dining hall. Your dress in the Dining Hall should be such that it gives offence neither to staff nor fellow diners. Pyjamas, dressing gowns, sportswear, swimwear and bare feet are unacceptable. There are occasional formal meals when some formality of dress is expected. Alcohol should not be taken into the Dining Hall except during formal meals. Packed meals are available for residents unable to attend meals but 24 hours notice must be given to the Catering Manager.
Dietary requirements: please ensure you have told us about any food allergies via e induction
You are advised to register with the University Students’ Health Service, registration events will take place throughout Arrivals’ Week.
Students with disabilities or special needs
If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.
PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building. The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.
The University offers a limited number of residential parking permits to students living in University-allocated accommodation. Before bringing your vehicle to University-allocated accommodation, please ensure that you have applied for and obtained a parking permit.
All repairs must be reported using the Hiatt Baker Hall online repair reporting forms. There is a form for Hiatt Baker catered and another for Hiatt Baker self catered. Reporting a problem any other way may result in a delay in getting the repair seen to.
Décor and furnishings will be maintained in good order in accordance with the relevant regulations, with regular checks taken on defects. Repairs are managed and carried out by the University’s Building Services who also ensure that the University complies with the Statutory Requirements of Legislation affecting the safe and efficient use of the residences. Building Services aims to respond to repair requests to a timetable:
|Rubbish and recycling||
Recycling facilities are located in front of Q Block, in ABC Quad, in front of the main building and in front of DEF Quad. We provide recycling and composting facilities for all students at their halls of residence and also at every University building. You can recycle the following items:
For more information, see our green university pages.
Emergency number (24 hour): 0117 331 1223 (internal 112233)
Non-emergency number: 0117 928 7848 (internal 87848)
Security is managed by the University’s Security Services in accordance with a Service Level Agreement. There are University Security patrols on duty throughout the night.
The squash courts and tennis courts are open for use by any student in Stoke Bishop and can be booked online. The door codes are available from Wills Reception. Hiatt Baker also has a gym which a key can be acquired from the SSA on receipt of an induction slip from the centre for sport.
Inside Hiatt Baker we also have 2 full sized snooker tables and a pool table room. We also have new Music rooms next to the dining hall.
There is a grand piano in the Dining Hall also and can be used for practice at any time of the day.
There is a study suite in the Library block opposite M Block. The lower ground floor has an accessible work area with adjustable height tables. Please be considerate to others and leave the desks clear when you have finished in any study rooms so others can use the space. This is particularly important in the summer term.
There is a Bar next to the dining hall. It is open 8pm-10.30pm daily, (11pm on Fridays and Saturdays). Alcoholic and non-alcoholic drinks are available. There is also a table football, pool table and games machine in here.
If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.
From 1 September 2016 you need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.
Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant. A re-letting fee of up to £100 may be charged.
Students wishing to transfer rooms within their own residence should contact their student support adviser. No transfers will take place during the first two weeks of term. The Student Support Adviser will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.
|Travel and transport||
Students should not bring a car to Bristol unless it is essential, for example because of a disability. Bristol is a highly congested city and there are many restrictions on parking in place. The main University campus is contained within the Kingsdown Residents’ Parking Scheme area (KRPS) and the majority of on-street parking in and around the campus is subject to residential permits, meters and time limits. Sustainable travel is embedded within University culture and the University actively encourages the use of alternative methods of travel. Sustainable travel benefits your environment, your health and well-being as well as your finances. Information about your transport options can be found on our student travelwebpages.
You can apply for a residence parking permit if having a car is essential.
All students in our undergraduate residences receive a buss pass for the Wessex Service 16.
|Advice and support||
If you are experiencing any difficulties with any aspect of your living situation or life at University, you are encouraged to contact your residence pastoral team, which is made up of your Student Support Adviser, Warden, Deputy Warden and Senior Resident team. You can get details of who is who and how to get in touch on our contacts page.
Other support is available from the Accommodation for help with all housing related problems, the Student Fees and Funding Office for help with all money problems, and Student Services, which provides access to a wide range of help and support. The Bristol Students’ Union also provides support and advice to all students on a range of issues.
Meet your fellow residents over on our official Facebook Page.
In case of emergency
Call University Security on 0117 3311223
Notify a member of hall staff (during the day) or the Senior Resident on Duty (after office hours).