Clifton Hill House Guide
Welcome to your new home. This guide will help make your stay in our accommodation as happy and successful as possible. This information should be used with the Local Rules, which contains general rules and regulations of living in a University-allocated residence.
|Service or resource||Summary|
|Absence||It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form for Clifton Hill House.|
|Access||University staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. See the University’s guidance for accessing accommodation (PDF, 120KB). Where a repair has been requested notice that access is required will be deemed to have been given. All University staff and contractors will carry identification and residents should always ask to see it.|
|Arrivals and moving in||
You should download and print your arrivals leaflet (PDF), which has full instructions on where to go on moving in day. A friendly team, including Senior Residents and Junior Common Room officers, will meet you, give you your keys, and show you how to get to your room.
Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.
Welcome week activities will be taking place across your residence and the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival, and through our Facebook Page and Junior Common Room.
Your bedroom will be supplied with a bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply bed linen, duvets or pillows. You can order these to be delivered to your residence before your arrival.
For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.
If you wish to bring a bicycle to CHH the following conditions apply:
Please note that your contents insurance does not cover your bike and you should consider either extending your insurance policy or finding another suitable policy. Appropriate locks should always be used and guidance on securing your property can be found on the notice board within the bike shed.
Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.
Subject to the above and to staff availability, the cleaning provided in your residence as a minimum is shown below:
Please note that cleaning of kitchens will not include disposal of rubbish or doing students’ washing up.
We will communicate with you by email to your University email account. We also update the Facebook group regularly. There are several large noticeboards, in reception and by the JCR where information will also be posted. We will only take phone messages for students in an emergency.
Very occasionally students are unhappy with their accommodation or the services they are receiving. The Residences have a complaints procedure (PDF, 155KB) which details how you can submit a complaint to us.
If you have taken your complaint through the agreed procedure you may take the case to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted. It will not intervene on matters which turn purely on academic assessment.
Unresolved complaints may be directed to the UUK Student Accommodation Code.
You will be charged for any cleaning, repairs or replacements needed to University property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to your Residential Facilities Manager.
An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges may include administrative costs of up to £25.
|Electrical equipment and portable appliance testing||
All University owned electrical equipment is PAT tested when it is new and all University owned equipment is subject to regular testing. The University will not test any personal electrical equipment you may bring and we do not accept any liability for its safety. We do ask that you adhere to the following:
The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The University reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff will take the equipment into safe keeping or request that you remove the equipment from the premises.
The University is committed to reducing our carbon impact and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives. All residents are asked to use energy responsibly. In particular to ensure that:
Fire alarm testing and drill: Fire alarms will be tested weekly on Fridays at 10am. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately.
Students must familiarise themselves with the fire and safety regulations and procedures.
Please read the Action in Case of Fire notice in your flat or on your corridor and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.
In the event of the fire alarm sounding you must evacuate the building immediately and assemble at the assembly point shown above. Do not wait to pick up personal belongings. You are not expected to fight fires, only use extinguishers to aid your escape in an emergency.
Once you have evacuated the building, call 999 if no one else had done so, or University Security on 11223. Never assume it is a false alarm.
The Residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All study bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.
Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.
First Aid Boxes are located in the Clifton Hill House Reception and Dining Room.
|Gardens and grounds||
The gardens and grounds are maintained by the University’s Grounds Services. In the case of ice or snow access will be cleared by the residence porters or grounds services as appropriate. Please note that Residences’ gardens or grounds may be shared with other University Departments and may be used for events such as weddings or conferences.
We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the Clifton Hill House guest form at least 48 hours in advance of their stay.
Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Adviser.
Guests may be invited for meals when space permits, but must be booked and paid for 24 hours in advance (prices are displayed on the Servery). Residents are responsible for guests at all times and under 18s must be accompanied at all times. Guests under 18 cannot enter the bar.
The University does not accept responsibility for residents’ personal possessions. Your first payment includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.
|Kitchens and pantries||
Each kitchen /pantry is supplied with a minimum requirement of a microwave, kettle and toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by the University of Bristol will be maintained in good order and repair.
Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.
There are 4 washing machines and 4 tumble dryers on site. On arrival at Hall you will be given a card to operate the machines. You will need this card to create an online account to add credit. Comprehensive instructions are above the machines. A wash cycle costs £2.20 and a drying cycle costs £1.
If you experience any problems with the washing machines then please contact the suppliers, Wash Station, direct on their Freephone helpline: 0800 141 2331. This number is also on the machines.
Lost cards can be replaced at a cost of £10. Please visit the Accommodation Manager for a new card.
Residents are responsible for ensuring that the grounds are kept free of litter.
|Lost keys and lock outs||
If you lose your key, please go to reception, and ask for a spare key, for which you will need to sign. Spare keys must be returned, as soon as possible,. If they are not returned, or a key is permanently lost, there is a charge of £20. If reception is closed, please call the Senior Resident Duty mobile.
Any lost property is handed in to reception, and will be held until the end of the tenancy. Thereafter and unclaimed lost property will be given to charity.
The postal address for all students is: Clifton Hill House, Lower Clifton Hill, Clifton, Bristol, BS8 1BX. You should not include your room number.
All in-coming letters should show your given name and surname clearly on the address – we will not always recognise nicknames. Items with unrecognised addressee names will be returned to sender.
Standard post is sorted into alphabetical pigeon holes by surname (if double barrelled please check both pigeon holes) and these are situated in the Reception, next to the entrance to the Dining Hall.
Private & Confidential mail and parcels are collected from reception. The reception is open from 08:00 - 19:00 Monday to Friday and Saturdays 09:00 - 14:00. To find out if you have a parcel or private letter you will need to check the list that is put up on the notice board by the offices.
We cannot forward mail to students, it is your responsibility to ensure that your address is updated with e.g. your bank. All mail received for students who are no longer resident will be shredded.
All University of Bristol residences are managed in compliance with Universities UK Code of Practice, a copy is available in the Hall office.
|Meals and catering||
Term time weekday meal times:
Term time weekend meal times:
A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.
Staff will ask to see your meal card before serving you.
Meals are provided for residents only. If you wish to bring a guest please inform a member of staff at the Servery. Any student who lends his or her meal card or misuses it in any other way will be charged for the meals taken and may face disciplinary action.
Meals are intended to be eaten in the dining hall, students should not remove food or crockery from the dining hall. Your dress in the Dining Hall should be such that it gives offence neither to staff nor fellow diners. Pyjamas, dressing gowns, sportswear, swimwear and bare feet are unacceptable. There are occasional formal meals when some formality of dress is expected. Alcohol should not be taken into the Dining Hall except during formal meals. Packed meals are available for residents unable to attend meals but 24 hours notice must be given to the Catering Manager.
Dietary requirements: please ensure you have told us about any food allergies via e induction
You are advised to register with the University Students’ Health Service, registration events will take place throughout Arrivals’ Week.
Students with disabilities or special needs
If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.
PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building. The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.
The University offers a limited number of residential parking permits to students living in University-allocated accommodation. Before bringing your vehicle to University-allocated accommodation, please ensure that you have applied for and obtained a parking permit.
All repairs must be reported using the Clifton Hill House online repair reporting form. Reporting a problem any other way may result in a delay in getting the repair seen to.
Décor and furnishings will be maintained in good order in accordance with the relevant regulations, with regular checks taken on defects. Repairs are managed and carried out by the University’s Building Services who also ensure that the University complies with the Statutory Requirements of Legislation affecting the safe and efficient use of the residences. Building Services aims to respond to repair requests to a timetable:
|Rubbish and recycling||
Recycling facilities are located to the right of the the main entrance, at the back of the kitchen. We provide recycling and composting facilities for all students at their halls of residence and also at every University building. You can recycle the following items:
For more information, see our green university pages.
Emergency number (24 hour): 0117 331 1223 (internal 112233)
Non-emergency number: 0117 928 7848 (internal 87848)
Security is managed by the University’s Security Services in accordance with a Service Level Agreement. There are University Security patrols on duty throughout the night.
Bar and JCR is located in the main building. There is a large stage, comfy seating areas, TV, pool and table tennis tables, and a piano. There is a library, with 2 computers and printing. Music room, with a baby grand piano. There is a large garden, as well a tennis court and squash courts.
If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.
From 1 September 2016 you need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.
Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant. A re-letting fee of up to £100 may be charged.
Students wishing to transfer rooms within their own residence should contact their student support adviser. No transfers will take place during the first two weeks of term. The Student Support Adviser will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.
Students in University-allocated accommodation receive a bus pass included in their rent. See http://www.bristol.ac.uk/transportplan/transport/bus/ for details of the bus services.
Details of access to public transport and designated safe cycling and walking routes can be found at http://www.bristol.ac.uk/transportplan/plan/student/
|Help and support||
Accommodation Office (www.bris.ac.uk/accommodation/) for help with all housing related problems.
Student Funding Office (www.bristol.ac.uk/fees-funding/) for help with all money problems.
The Students’ Union (www.bristolsu.org.uk/justask/) provides support and advice to all students on a range of issues.
Students Services (www.bristol.ac.uk/studentservices/) provides access to:
Meet your fellow residents over on our official Facebook Page.
In case of emergency
Call University Security on 0117 3311223
Notify a member of hall staff (during the day) or the Senior Resident on Duty (after office hours).