Badock Hall Guide

Welcome to your new home. This guide will help make your stay in our accommodation as happy and successful as possible. This information should be used with the Local Rules, which contains general rules and regulations of living in a University-allocated residence.

Service or resourceSummary
Reporting absence It is very important that we know when you are away in case there is a fire or other emergency. To report your absence from hall please complete the absence form for Badock Hall.
Room access University staff and contractors will normally try to give 24 hours notice that access is required to a flat or bedroom, however in the case of an emergency immediate access may be necessary. See the University’s guidance for accessing accommodation (PDF, 120KB). Where a repair has been requested notice that access is required will be deemed to have been given. All University staff and contractors will carry identification and residents should always ask to see it.
Rent and tenancy dates

You can see the accommodation fees, or rent, for your residence by downloading the Undergraduate accommodation fees (PDF, 129KB) which also has details of your tenancy dates. Full information on how to pay your accommodation fees can be found on the Accommodation Office website.

Moving in

You should download and print your arrivals leaflet (PDF), which has full instructions on where to go on moving in day. A friendly team, including Senior Residents and Junior Common Room officers, will meet you, give you your keys, and show you how to get to your room.

Please note that you will be told your room number on arrival at your accommodation only; we're unable to give you this information any earlier.

Welcome week activities will be taking place across your residence and the University to welcome you and give you the best introduction to University life. You'll find out more about the events at your residence on arrival, and through our Facebook Page and Junior Common Room.


Your bedroom will be supplied with a bed, mattress, desk, task lighting, chair, curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply bed linen, duvets or pillows.

For reasons of safety residents are not permitted to have their own heaters or cooking equipment such as toasters or kettles in their bedrooms. Any such items may be taken into storage by residence staff.

Bike storage

Badock Hall has more than 70 covered secure bike spaces, available for the duration of your accommodation contract. To apply for one of these places you need to apply to the Hall Office at the same time as accepting a place in Badock Hall. These secure spaces are in high demand – please do not arrive with an expensive bike if you have not had a secure space application confirmed in advance.
If you are assigned a secure bike space that’s in an area accessible by key rather than code, a £10 deposit will be payable (in exact cash, please) when you pick up the key.

All bikes require a good security lock and remain entirely at the owner’s risk. Bikes are not covered by the standard student insurance policy; this requires an additional premium to be paid. Please check your policy and be sure to take out additional coverage should you need it.

Bikes may not be stored or secured anywhere other than the open racks or secure areas. Bikes found in student rooms, communal areas, corridors or stairwells will be removed.

At the end of the year all bikes must be removed by the last date of tenancy. Bikes remaining after this date will be donated to the charity LifeCycle.

Please note that your contents insurance does not cover your bike and you should consider either extending your insurance policy or finding another suitable policy. 


Residents are expected to maintain their accommodation including communal areas in a clean and habitable condition. In particular they must wash up after themselves and participate in the recycling scheme that will be explained on arrival. Failure to observe adequate standards of cleanliness and hygiene may lead to the suspension of normal cleaning services, removal of goods or material and/or the imposition of charges for additional cleaning in addition to action under the Disciplinary Procedures.

Subject to the above and to staff availability, the cleaning provided in your residence as a minimum is shown below:

  • Halls and stairways - weekly
  • Kitchens/pantries - twice a week
  • Bathrooms/showers/toilets - daily
  • Bedrooms and en suite shower rooms - not serviced, student responsibility 

Please note that cleaning of kitchens will not include disposal of rubbish or doing students’ washing up. 


We will communicate with you via the following methods:

Emails - Urgent notices will be e-mailed out on an ad hoc basis. All e-mails will be sent to your Bristol University e-mail address. This is also the email address that your department will use to communicate with you. You are asked to check your University e-mail at least once a day.

Weekly Bulletin - This bulletin is put onto Blackboard and emailed to your Bristol University email address every week and contains important information and details of upcoming events.

Noticeboards - The residences have several notice boards which will display information about UoB, Badock & SU support services and events. Please be aware that fly-posting on the walls, doors or windows around Hall is not allowed. If you wish to display any posters please seek permission via the reception.

Facebook - Join our Badock Facebook group to keep up to date with Badock events and others news

Please note, we are not able to take telephone messages for students.


Very occasionally students are unhappy with their accommodation or the services they are receiving. The Residences have a complaints procedure (PDF, 155KB) which details how you can submit a complaint to us.  

If you have taken your complaint through the agreed procedure you may take the case to the Office of the Independent Adjudicator for Higher Education, which provides an independent scheme for the review of student complaints. The OIA will consider cases only when the University’s own internal complaints and appeal procedures have been exhausted. It will not intervene on matters which turn purely on academic assessment.

Unresolved complaints may be directed to the UUK Student Accommodation Code


You will be charged for any cleaning, repairs or replacements needed to University property that go beyond normal wear and tear and which arise out of damage or negligence by yourself or your guests. This includes damage caused by affixing anything to the walls. Where damage occurs in a communal area such as a kitchen it may be charged to all the occupants of a flat, corridor or block. You have the right to appeal against any charge to your Residential Facilities Manager.

An example of charges is given below, please note that these may vary according to labour or costs involved (all charges are subject to depreciation). Charges are subject to an administrative fee of 15% up to a maximum of £50.

  • Clean one wall - £25
  • Repaint one wall - £100
  • Replace one mattress - £100
  • Clean one carpet - £50
  • Replace one carpet - £200
  • Clean one fridge, freezer, oven or hob - £30
  • Clean one kitchen, bedroom or bathroom - £55
Electrical equipment and portable appliance testing

All University owned electrical equipment is PAT tested when it is new and all University owned equipment is subject to regular testing. The University will not test any personal electrical equipment you may bring and we do not accept any liability for its safety. We do ask that you adhere to the following:

  • Any electrical appliances you bring must be British Standard approved and correctly wired.
  • Electrical appliances must not be used in bathrooms and showers unless designed for that purpose.
  • Mains extension leads can be used provided that the load on the extension is no more than 13 amps and use is limited to one lead per socket. Cables should be positioned carefully and not present a trip hazard or other risk.
  • All equipment must be suitable for use in the UK. The electricity supply in the UK is 220 – 240v.
  • You must not modify or interfere with the University’s electrical equipment. Any faults, possible hazards or safety concerns should be notified to a member of staff as soon as possible
  • Heaters and cooking equipment are not permitted in bedrooms and may be removed into storage.

The risk assessments for residential accommodation, in particular those which relate to fire, cover all electrical equipment which we anticipate a residential student will use. The University reserves the right to inspect residents’ electrical equipment and if in their view such equipment poses a risk then staff will take the equipment into safe keeping or request that you remove the equipment from the premises.


The University is committed to reducing our carbon impact ( and encourages residents to reduce energy and water use and participate in the various carbon reduction initiatives ( All residents are asked to use energy responsibly. In particular to ensure that:

  • All gas or electrical items are turned off when rooms are empty unless required for security.
  • All laptops or PCs are set to hibernate or standby. To set your computer go to the start menu, select control panel, select power options (often found in Performance and Maintenance) then select standby or hibernate.

Fire alarm testing and drill: Fire alarms will be tested regularly and details will be posted in your residence. You do not need to evacuate during a fire alarm test. If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds you must evacuate the building immediately.

Emergency Assembly Point: The assembly point for all students is below the tennis courts behind the main building. Unit numbers are clearly displayed on the lower tennis court boundary fence; no one should leave the assembly area until a roll call has been made and the building checked for safety.

Students must familiarise themselves with the fire and safety regulations and procedures.

Please read the Action in Case of Fire notice in your flat or on your corridor and make sure you have familiarised yourself with fire exit routes from your room and from communal parts of the residence.

In the event of the fire alarm sounding you must evacuate the building immediately and assemble at the assembly point shown above. Do not wait to pick up personal belongings. You are not expected to fight fires, only use extinguishers to aid your escape in an emergency.

Once you have evacuated the building, call 999 if no one else had done so, or University Security on 11223. Never assume it is a false alarm.

The Residence is equipped with fire and smoke alarms, and with fire fighting equipment. This equipment must not be tampered with. All study bedrooms are equipped with smoke detectors and some are linked to the automatic fire alarm. These are very sensitive and are easily set off. False alarms cause disruption and annoyance to all other residents. False alarms also put lives at risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help those in need at a real emergency, such as a fire or road traffic collision. Please do all you can to limit false alarms. The most common cause of false fire alarms is cooking setting off corridor alarms because the kitchen door has been propped open. The highest fire risks arise from cooking being left unattended or students using dirty pans especially grill pans.

Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct corridors and stairs. These must be clear so that in the event of a fire rapid exit from buildings is possible. This is one reason why bikes are not to be brought into buildings. Anything found to be obstructing a fire exit may be removed into storage without notice. The covering of fire safety signs is also prohibited.

First aid

First Aid Boxes are located in the Badock Hall Office and each Senior Resident flat. The details of all trained first aiders are displayed on the poster in your residence.

Gardens and grounds

The gardens and grounds are maintained by the University’s Grounds Services. In the case of ice or snow access will be cleared by the residence porters or grounds services as appropriate. Please note that Residences’ gardens or grounds may be shared with other University Departments and may be used for events such as weddings or conferences.


We regret that we cannot have visitors aged under 16 staying in any of our residences. All overnight guests over the age of 16 must be registered by completing the Badock Hall guest form at least 48 hours in advance of their stay.

Please make sure the people sharing your accommodation are happy for you to have a guest staying. Guests should generally stay no more than 3 nights except in exceptional circumstances which you should discuss with your Student Support Adviser.


The University does not accept responsibility for residents’ personal possessions. Your first payment includes a fee for block contents insurance, it is essential that you check the cover provided is adequate to your needs.

Kitchens and pantries

Each kitchen /pantry is supplied with a minimum requirement of a microwave, kettle and toaster and refrigerator for food storage, plus a freezer in self-catered residences, depending on the number of users for each area. All equipment supplied by the University of Bristol will be maintained in good order and repair.

Remember that any electrical equipment you bring into your kitchen must be safe. Electrical appliances may be inspected by staff and removed to storage at their absolute discretion if in their view they may present a risk.


The launderette can be found in the Quad. On arrival at Hall you will be given a card to operate the machines. You will need this card to create an online account to add credit. Comprehensive instructions are above the machines. A wash cycle costs £2.20 and a drying cycle costs £1.

If you experience any problems with the washing machines then please contact the suppliers, Wash Station, direct on their Freephone helpline: 0800 141 2331. This number is also on the machines.

Lost cards can be replaced at a cost of £10. Please visit the Accommodation Manager for a new card.


Residents are responsible for ensuring that the grounds are kept free of litter.

Lost keys and lock outs

If you are locked out during normal office hours please go to the Hall Office for assistance, out of hours but before 11 pm contact your senior resident, after 11 pm contact Security.
Every door lock is unique and keys are cut under license. The cost for replacement keys is £50 (for both, or £35 per key). This fee will be waived only with a valid crime reference number. Lanyards are available from the Hall Office at a cost of £1 each; these are recommended as a means of quickly identifying your keys.

Lost property

Lost Property will be kept in the Porters' Lodge, and disposed of within 2 months if not claimed. Please fill in our lost property form to notify us of any items you have lost - this will enable us to get in touch if we have had your item handed in.


The postal address for all students is: Badock Hall, Stoke Park Road, Bristol, BS9 1JQ. You should not include your room number.

All in-coming letters should show your given name and surname clearly on the address – we will not always recognise nicknames. Items with unrecognised addressee names will be returned to sender.

Letter mail received for residents will be put in the alphabetical pigeon holes, these are open 07:00-19:00 weekdays and 09:15-14:00 Saturdays.
Parcels may be collected 08:00 – 09:00 and 16:30-18:45 weekdays and 9:30-13:45 on Saturdays, and will only be released when the addressee produces a valid UCard. Recorded post must be signed for. We will accept deliveries of portable size from internet purchasing.
Any items received during the vacations will be held awaiting your return.

We cannot forward mail to students, it is your responsibility to ensure that your address is updated with e.g. your bank. All mail received for students who are no longer resident will be shredded.

This Hall does not accept any food deliveries or cases of bottles/cans of alcoholic drink, fridges/coolers or items of furniture. These will be refused.

Special occasion deliveries: birthday cakes/flowers/single bottles, will be accepted only if pre-advised by family members, so that the recipient can be alerted to collect quickly.


All University of Bristol residences are managed in compliance with Universities UK Code of Practice, a copy is available in the Hall office.

Meals and catering

Term time weekday meal times:
Breakfast: 07:30 – 09:00
Evening meal: 18:00 – 19:30 (Late meals can be booked in advance for collection up to 20:00hrs, weekdays only)

Term time weekend meal times:
Breakfast: 09:30 - 12:00 (cooked), 08:30 - 12:00 (continental)
Lunch: 12:00 - 13:30

A streamlined catering service is provided during the Christmas and Easter vacations, served from either Clifton Hill House or Churchill Hall.

Staff will ask to see your meal card before serving you.

Meals are provided for residents only. If you wish to bring a guest please inform a member of staff at the Servery. Any student who lends his or her meal card or misuses it in any other way will be charged for the meals taken and may face disciplinary action.

Meals are intended to be eaten in the dining hall, students should not remove food or crockery from the dining hall. Your dress in the Dining Hall should be such that it gives offence neither to staff nor fellow diners. Pyjamas, dressing gowns, sportswear, swimwear and bare feet are unacceptable. There are occasional formal meals when some formality of dress is expected. Alcohol should not be taken into the Dining Hall except during formal meals. Packed meals are available for residents unable to attend meals but 24 hours notice must be given to the Catering Manager.

Dietary requirements: please ensure you have told us about any food allergies via e induction

Medical care

You are advised to register with the University Students’ Health Service, registration events will take place throughout Arrivals’ Week.

Students with disabilities or special needs

If you have a disability or if you are ill or sustain an injury that could prevent you from leaving your accommodation in an emergency please ensure that you make your Student Support Adviser for your residence aware so that suitable measures can be put in place to enable you to live comfortably and safely in your residence.

PEEPs (Personal Emergency Evacuation Plan) are intended to be used to plan in advance for those who may need assistance or special arrangements during an emergency evacuation of the building.  The PEEP will be completed by the Accommodation Manager and the individual and be signed-off by the Fire Safety Adviser.


The University offers a limited number of residential parking permits to students living in University-allocated accommodation. Before bringing your vehicle to University-allocated accommodation, please ensure that you have applied for and obtained a parking permit.


All repairs must be reported using the Badock Hall online repair reporting form. Reporting a problem any other way may result in a delay in getting the repair seen to. 

Décor and furnishings will be maintained in good order in accordance with the relevant regulations, with regular checks taken on defects. Details of how to report a repair or problem with the building are given in your Residence Guide.

Repairs are managed and carried out by the University’s Building Services who also ensure that the University complies with the Statutory Requirements of Legislation affecting the safe and efficient use of the residences. Building Services aims to respond to repair requests to a timetable:

  • Emergency (e.g. loss of water supply, major flood) - response within one hour, rectification as soon as possible but within 24 hours
  • Critical (e.g. loss of heating, cooking facilities) - response and repair commenced within 24 hours
  • Urgent (e.g. minor leak, blocked drain) - response and repair commenced with 5 working days
  • Routine (e.g. repair to non-essential furniture or kitchen equipment) - a specific date will be agreed usually within 5 weeks.
Rubbish and recycling

In each room at Badock Hall you have a blue recycling bin which it is your responsibility to empty regularly, separating out the contents.  We provide recycling and composting facilities for all students at their halls of residence and also at every University building. You can recycle the following items:

  • Papers
  • Cardboard
  • Glass
  • Tins and cans
  • Plastics
  • Food waste
  • Clothes, shoes, bric-a-brac etc

For more information, see our green university pages. 


Emergency number (24 hour): 0117 331 1223 (internal 112233)

Non-emergency number: 0117 928 7848 (internal 87848)

Security is managed by the University’s Security Services in accordance with a Service Level Agreement. There are University Security patrols on duty throughout the night. 

Social spaces

The Gemini Club (Badock’s Bar) The bar is usually open 20:00 – 23:00 Monday - Saturday
and  20:00-22:30 on Sunday. All residents of Badock Hall are members of the Gemini Club. All residents of the other Stoke Bishop Halls are associate members of the Gemini Club. Members are allowed to bring visitors to the Club on the understanding the member and each visitor shall sign their name in the Visitor’s Book and that they shall be accompanied by the host whilst they are on the premises.

Junior Common Room, open 7:15 – 22:30 each weekday and 9:00-22:30 on weekends

Library open 7:15 – 22:30 each weekday and 9:00-22:30 on weekends

Music Practice Room open 7:15 – 22:30 each weekday and 9:00-22:30 on weekends

PC Room open 7:15 – 22:30 each weekday and 9:00-22:30 on weekends

Pennington Study Room open 7:30 – 22:30 each weekday and 9:00-22:30 on weekends

Marsh Study Room open 7:30 – 22:30 each weekday and 9:00-22:30 on weekends

Evans Studio Theatre open 7:30 – 22:30 each weekday and 9:00-22:30 on weekends. To use this facility, you need to make arrangements with the Student Support Adviser.

Berkeley Fitness Suite, open 7:30 – 22:30 each weekday and 9:00-22:30 on weekends. To use this facility you need to have completed an induction at the Centre for Sports, Exercise and Health, and be a member.

Snooker Room – can be used 7:30 – 22:30 each weekday and 9:00-22:30 on weekends. To use this facility you need to collect a key from the Porters’ Lodge (you’ll be asked to sign for them and swap your room keys for them) or the Senior Resident on duty.

Television licenses

If you watch or record programmes as they’re being shown on TV – on any device – you need to be covered by a TV Licence. That includes a TV, laptop, tablet, mobile phone, games console, digital box, DVD/VHS recorder or anything else. Our residence licence doesn’t cover a student in their room, and your parents’ licence also won’t cover you.

From 1 September 2016 you need to be covered by a TV Licence to download or watch BBC programmes on demand, including catch up TV, on BBC iPlayer. This applies to any device and provider you use. For more information and to buy a license, visit the TV Licensing website.


Students wishing to transfer between residences should complete and return the transfer form which they will find on the accommodation office transfers page. No transfers will take place during the first two weeks of term. The accommodation office will contact students if a suitable room becomes available, priority for transfers will be given to anyone who needs to transfer because of a health problem or a disability. Students are expected to leave their rooms clean and ready for the new tenant.  A re-letting fee of up to £100 may be charged.

Students wishing to transfer rooms within their own residence should contact their student support adviser. No transfers will take place during the first two weeks of term. The Student Support Adviser will contact the student if a suitable room becomes available. Priority for transfers will be given to anyone who needs to move because of a health problem or a disability. A re-letting fee of up to £20 may be charged to cover the costs of administration, room cleaning etc.

Travel and transport

Students should not bring a car to Bristol unless it is essential, for example because of a disability. Bristol is a highly congested city and there are many restrictions on parking in place. The main University campus is contained within the Kingsdown Residents’ Parking Scheme area (KRPS) and the majority of on-street parking in and around the campus is subject to residential permits, meters and time limits. Sustainable travel is embedded within University culture and the University actively encourages the use of alternative methods of travel. Sustainable travel benefits your environment, your health and well-being as well as your finances. Information about your transport options can be found on our student travelwebpages.

You can apply for a residence parking permit if having a car is essential.

All students in our undergraduate residences receive a buss pass for the Wessex Service 16.

Advice and support

If you are experiencing any difficulties with any aspect of your living situation or life at University, you are encouraged to contact your residence pastoral team, which is made up of your Student Support Adviser, Warden, Deputy Warden and Senior Resident team. You can get details of who is who and how to get in touch on our contacts page.

Other support is available from the Accommodation Office for help with all housing related problems, the Student Fees and Funding Office for help with all money problems, and Student Services, which provides access to a wide range og help and support. The Bristol Students’ Union also provides support and advice to all students on a range of issues.

Find us on Facebook

Meet your fellow residents over on our official Facebook Page.

In case of emergency

Call 999
Call University Security on 0117 3311223
Notify a member of hall staff (during the day) or the Senior Resident on Duty (after office hours).

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