Contracts

Contracts or tenancy agreements can be lengthy and difficult to understand. It is still definitely worth taking the time to read through them. Our Tenancies and terms webpage gives details of what to expect.

Deposits

If your landlord is withholding your deposit, there are steps you can take to make sure it is fair. Visit the Shelter website for information and advice on tenancy deposits.

End tenancy early

Once you have signed a fixed-term tenancy, it can be difficult to move out before your tenancy expires. Visit the Shelter website for information about ending a fixed term tenancy early.

Landlord concerns

If your landlord is not doing their responsibilities or meeting your rights as a tenant, visit the Shelter complaints about landlords webpage. 

Repairs and maintenance

Who is responsible for doing a repair depends on the type of repair and your tenancy contract. Visit the Shelter website for information and advice responsibility for repairs.

More support

If you need more detailed support for the issues you are experiencing, there are a range of services available:

• Shelter Bristol Housing Advice: free housing advice. You can call them for support on +44(0)808 800 4444, from Monday to Friday 8 am to 8 pm or at weekends from 9am to 5pm.
• Citizens Advice Bristol: housing, debt and general advice
• Avon and Bristol Law Centre: housing advice. To book an appointment, call +44(0)117 9248662
• Bristol City Council: advice on health and safety issues, landlord concerns, harassment and illegal eviction. Email private.housing@bristol.gov.uk or call +44(0)117 3525010
• Bristol University Law Clinic - legal advice around housing