Events Team service promise
Our knowledge, experience and venue management skills will ensure that your objectives are delivered and achieved. Clients will have an Event Coordinator supporting them from start to finish.
Below is our Events Team's service promise. We bring exceptional experiences to life.
Great customer service
It doesn’t matter to us if it’s something big or just a tiny detail. We will go the extra mile to ensure you and your delegates get a great experience. Sometimes it’s the little things that have the biggest impact. We can even support you with an online delegate registration tool, making life simpler.
It’s not just about a solution, it’s about getting the most out of that solution. Let us bring ideas to the table and work with you on maximising the outcome for your event. Your event objectives are our event objectives – let’s achieve them together. We can work with you on your event collateral and even produce it for you. All you need to do is ask.
We'll always get back to you
Let’s make sure that you get the right response from us. We promise that we’ll get back to you within four working hours of your enquiry being placed with us. If it’s urgent – let’s talk.
Obsessed with details
Even the boring stuff! From spelling names to writing communications, we’re fanatical about precision. Liaising with external suppliers, communicating with venues, invoicing, and giving advice about timelines and documentation - we’ll make sure it’s all done. If you’ve booked hired-in services through us, we’ll deal with the bills - you just have to cast your eye over one invoice.
Is it a problem or a new challenge? Whether it’s before your event or on the day, we will do our best to wave our magic wand and ensure that we find a solution to the challenge. It’s our knowledge and experience that will help you with that.
Passionate about events
We’re always striving for more; whether it be perfection, experience or satisfaction. We adore our venues, our customers and what we do; that’s why we do it! Our team has years of events expertise. We will use that to ensure that your event is a total success and your attendees leave our venues feeling better than when they arrived.
It's never just goodbye
Just because your event is over, it’s not the end of our relationship. We will catch up with you following your event, so that we get your thoughts on how it all went. And be assured, we’re ready and waiting for your next mission.