Student Counselling Service
We are now offering all appointments on the phone for students that are in the UK.
- Your Counsellor or Mental health adviser will call you at the pre arranged time on a withheld number.
- If you are not in the UK please email the service and we will provide you with instructions of how to set up Skype for business for audio calls.
- Please ensure you are in a confidental quiet space to recieve the call.
If you are outside of the UK or using an international phone number.
- We can arrange for your sessions to take place via alternative methods. Please email us at email@example.com to inform us if this is the case and we will send you instructions for your session.
Booking your next one at a time counselling session.
- Please email firstname.lastname@example.org with clear availability time i.e days/dates/times for the next three weeks.
We are trained and experienced counsellors.
We provide confidential, high quality, short term, individual and small group counselling in relation to those issues directly impacting on your ability to study.
We value and respect differences and our service is free, inclusive and available to undergraduates, postgraduate taught and postgraduate research students.
How to get support
Request support through our main wellbeing access route. Our skilled Student Wellbeing team will connect you to the right support for your needs. This may not necessarily be counselling.
Nilaari: Black, Asian and Minority Ethnic counselling
If you would find it helpful to get support from a culturally appropriate counselling service, contact our colleagues at Nilaari: Black, Asian and Minority Ethnic counselling.
If you are offered counselling
If we offer you counselling, we will invite you to an initial single session.
We hope this session will help if you have a specific issue you want to deal with quickly. One session may be enough.
We call these 'one at a time' sessions. If you feel a follow-up session would be helpful, we can schedule further sessions one at a time, as needed.
We will reply by email to all requests within 3 working days.
Unfortunately we cannot always schedule appointments outside of your study timetable.
If possible please try and attend the appointment we offer you. You may need to miss a lecture or practical. We realise you may not want to miss any study but encourage you to put your self first.
Each session lasts 50 minutes.
Information about your appointment
- We will email you your appointment details.
- The email includes details of where you need to go for your appointment.
- The day before your appointment, we will send you an online questionnaire to complete.
- If you are unable to attend your appointment, contact us. Our contact details are included in the appointment email.
Before your appointment
Think about what you would like from the meeting with your counsellor. Is there anything you have done before that you found helpful?
If you want a follow up appointment
If you found the session useful and want to book another one, you can schedule one to fit with your timetable.
We will give you details of how to do this at your initial counselling session.
Groups can act as a support network and a sounding board. They can help you to realise you are not alone in your struggles, validate your experiences and reduce feelings of isolation. Groups bring diversity, and by seeing how other people tackle problems you can discover a whole range of strategies. On the flip side, providing support to others can build self-confidence and belief in your abilities to cope with your own problems. Regularly talking and listening to others also helps you put your own struggles into perspective.
If you’re interested in joining a group, please mention this on your Wellbeing Access form.
If you are applying for extenuating circumstances and have been using our service, find out how we can help.
Hampton House, Clifton Campus
Hampton House is fully accessible for students with disabilities.
- The lift is accessible for wheelchairs. If you are unable to use the stairs in the event of a fire alarm, we can see you in an accessible room or create a Personal Emergency Evacuation Plan (PEEP) with you.
- Our toilets are gender neutral.
- We have counsellors available who can speak Spanish and Mandarin.
Oldbury House, Clifton Campus
Oldbury House is not fully accessible for students with disabilities.
This location is not fully accessible for students with disabilities.
Royal Fort Gatehouse
Royal Fort Gatehouse is not fully accessible for students with disabilities
We value your feedback and use this information to help improve our services.
Making a Complaint
If you are unhappy with the support you are receiving from the Student Counselling Service. Please talk to your Counsellor or Mental Health Adviser. They will be very open to hear your experience and discuss how your needs can be best met. If you feel you cannot do this for any reason or you would like to make a formal complaint please email Student Counselling email@example.com for the attention of Rachel Pillar & Jane Baker, Heads of Student Counselling.