Your counselling session

Find out what to do before your session, how to prepare and what to expect on the day.

Face-to-face session

We are taking lots of measures to protect staff and students from COVID-19. Please read our guidance if you have a face-to-face session.

We will email you details of your appointment, including when it will take place and whether it will be face-to-face, online or on the phone.

On this page

Before your session

Have a look at the confidentiality and data protection policy

In your first session we will ask you to read and sign the Confidentiality and data protection (PDF, 218kB)

The counselling agreement explains what you can expect from us and what we expect from you.

Read the confidentiality and data protection policy before your first session, so you and your counsellor have enough time to complete this process.

Complete the questionnaire

The day before your session we will send you another email which includes a link to a questionnaire. Complete the questionnaire before your session to help us get a better understanding of how you are feeling. We will explore the answers at your session.

Prepare for your session

Face-to-face session

Refer to your appointment email, which will confirm where your session will take place.

Please arrive only a few minutes before your appointment time.

You can ask for the session to be online instead. Refer to your appointment email for details.

We are taking lots of measures to protect staff and students from COVID-19. The University now requires students and staff to wear face masks indoors, so we ask that you wear a mask in your counselling session unless you are exempt.

If you are exempt, please let us know and we will try to place you with a counsellor who is comfortable to see you or to arrange an online appointment.

We encourage you take a lateral flow test before all face-to-face appointments. If you have any COVID-19 symptoms or test positive for COVID-19 please do not attend your appointment.

Online session

Download Microsoft Teams to your device before your first session. Check for software updates for your video and audio software.

You can help your session to run safely and smoothly by making sure:

  • you are set up technically
  • you have thought carefully about where you should sit to be comfortable and maintain privacy. 

Phone session

Your counsellor or mental health adviser will call you from a withheld number. They will call the phone number you have registered with the University. If you want them to call you on a different number, reply to your appointment email to tell us. Check the telephone number you have registered with the University.

On the day

Privacy and security

You must take personal responsibility for your own online privacy and device security. Tell your counsellor or adviser immediately if you think your session's confidentiality has been compromised.

Find somewhere to speak where you know you have privacy. Stay close to your device's microphone, or use a headset, so you can talk without raising your voice and hear your counsellor without being overheard.

Online sessions

Find somewhere you can set up your device and charge it if necessary, and where you can sit comfortably for the whole session.

Log into Teams using your university account. Close open browsers and programmes on your device as these can slow down your connection or cause the screen to freeze.

Your counsellor or mental health adviser will call you on Microsoft Teams at the agreed time. If you have technical issues during the call, the counsellor will try to call again. If you have continual technical problems, they will phone you or offer you another appointment.

Phone sessions

Find a place where you will be comfortable for the duration of the call and where you have a good signal.

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