Library account blocks
We trust you to return books you have on loan that have been requested by other library users by the date specified. This is important to ensure that access to books is fair for all. The library does not charge fines for late returns, but your account will block automatically when books that have been requested are not returned on time. If a book on loan is requested by another library user, it will not be eligible for automatic renewal.
When a book is requested and is not automatically renewed by the system you will be given a ‘grace period’ during which you must return it. For 7 day loan items you will have 7 days to return the book before your account is automatically blocked, at which point you will no longer be able to borrow or renew other items; for 1 day loan items you will have 1 day to return the book before your account is automatically blocked, at which point you will no longer be able to borrow or renew other items.
Please note: once the ‘grace period’ for returning a book has expired, further auto-renewal of ANY items on loan to you, irrespective of whether they are requested by another library user or not, will be prevented. All of the loans will therefore become overdue. As a direct consequence of the late return of a requested book, all other books on your account will become overdue. See the table below for an example of how the system works for a seven day loan book:
|Date/dates||Book on loan|
|23 January||The book you have on loan has been requested, autorenewal is not possible.|
|24 January||You will receive notification advising you that renewal is not possible and that the book must be returned by January 30.|
|24 – 30 January||
If you return the book to the library during this period, your account will not be subject to a block. We trust you to use the system fairly so that everyone has access to the resources they need.
If there is a reason why you are unable to return a book that has been requested, it is essential that you contact the library.
|31 January||Library account blocked: If you have not returned the requested book your library account will be automatically blocked, you will receive notification to confirm this. You must return the book now or get in touch with the library.|
|7 February||You will receive a reminder that a requested book is still overdue and that your account is blocked. If you still have not returned the book you must do so.|
Your account has been blocked for two weeks. If you have not returned the requested book or contacted the library, we will assume that it is lost and will raise an invoice for the full cost of a replacement. You will receive notification to confirm this. Once an invoice has been raised you will be responsible for settling payment.
If there is a reason why you have been unable to return a book that has been requested, it is essential that you contact the library so that staff can offer advice.
An overdue notice will be sent to you by email when a block has been applied. Details of how to contact the Library are included should you need advice or support. If there is a reason why you are unable to return a book that has been requested, it is essential that you contact the library.
You will be liable for the replacement cost of requested books more than two weeks overdue from the expiry of the grace period and books that you have lost or damaged.
How to check your account
It is your responsibility to monitor your loans and check if any outstanding requested books using My Library Account.
How to unblock your account
If your account is blocked due to the late return of a requested book and other items on loan to you have become overdue you will need to speak to a member of library staff at one of the information desks, on the telephone or make contact via email: firstname.lastname@example.org so that it can be reset for you to use.
How to pay invoices
If you have been invoiced for an item that you have not returned, damaged or lost information on how payment can be made will be provided.