Ask a librarian

Use our out-of-hours 'live chat' enquiry service if you have questions about library resources or procedures.

When you can use the service

The service operates when University of Bristol library staff are not available:

  • Overnight
  • Weekends
  • Bank Holidays

Scope of the service

The service is staffed by librarians from organisations across the world. If they are unable to answer your enquiry, they will pass it back to our library staff, who will contact you the next working day.

Librarians staffing the out-of-hours enquiry service cannot answer specific questions about your loans or library account.

They do not have access to usernames and passwords.

You can check your loans, reservations, etc, via My Library Account.

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