Contact us

24-hour phone service

• 0117 428 2100
• 82100 (internal)

IT Self Service Site (University only)

If you are a current member of staff or student, you can use the IT Self Service Site to:

• Report an incident
• Make a request for a service, such as ordering a laptop or getting access to a service
• Use the Knowledge Base facility to help you find the information you need
• Keep track of your IT incidents and service requests in the My Items area.

More support options

• The Student Laptop and Mobile clinic can provide students with one-to-one support with their devices.
• The IT Counter, located in the Arts and Social Sciences Library, is available for staff to drop off and collect IT devices and accessories.
• If you are a current member of staff or student, you can see our full support options on our internal IT Services SharePoint site.

Form for students to report problems with accessing their University account when overseas

This form is for University students who are currently overseas and need to report an access problem that prevents them from using the self-service site or calling the IT Service Desk.

If you are able to use the self-service site or call the Service Desk, use those methods; otherwise, complete the form.

Accessibility

If the above contact methods are not suitable for your needs, for example, if you have a disability that prevents you from accessing them, contact us for guidance using the accessibility form.