Printer errors

What to do when your printer is not working or is malfunctioning.

Canon, or IT Services, will be able to help fix the printer. 

Login problems

IT Services can help with printer login issues. Contact IT Services. 

'Cannot log in' or 'printer offline' message on screen

First switch the device off at the switch on the side, wait 30 seconds and switch on. 

Wait for several minutes and then use your U-card to try and log into the printer again. 

If you see the same error raise a ticket with IT Services.

It may be worth trying again after 24 hours in case the device has reset itself.

Mechanical or electrical problems

Canon help with mechanical or electrical problems including: 

  • poor quality printing
  • paper jam which you cannot see or clear
  • error message code appears on screen

To report a malfunctioning Canon MFD, call Canon Service: 0800 035 3535

You will need to provide the printer's serial number.