We welcome feedback
Your feedback is crucial in helping us continuously improve.
As a Dental School, we focus on high-quality care while giving students real-world experience. We’re committed to continuous improvement and value your input to enhance both patient care and student education.
We use feedback gained through the following channels:
Patient Participation Group
The Patient Participation Group (PPG) is a group of patients working with the Dental School to provide feedback, improving services and supporting both patient care and student development.
The Patient Participation Group (PPG) meet to discuss ways to improve patient care and the overall experience. Members share their feedback, suggest improvements, and collaborate with the dental educators, researchers, and students to help shape the Dental School's activities. The group's discussions cover a variety of topics from patient experience to the learning experience for students.
Meetings typically take place every six months, ensuring ongoing communication and opportunities for input. It's a great chance for patients to have a direct impact on the services they receive.
Anyone who is a patient at the Bristol Dental School is welcome to join the Patient Participation Group. Whether you're a regular patient or a new patient, your feedback is valued. For more information, you can email bds-ppg@bristol.ac.uk.
See below the terms of reference for the Patient Participation Group.
Patient Satisfaction Survey
If you'd like to share your feedback, we'd love for you to take part in our Patient Satisfaction Survey. Your input helps us improve the care and service we provide. It's quick, easy and completely voluntary.
You can complete a survey response at any time using the following link: Patient Satisfaction Survey
Recent survey results
Below are the results from our most recent patient satisfaction survey campaign (June/July 2026).
We are pleased to report that most patients are happy with the care they’ve received, including the professionalism of our students and staff.
- 99.5% of our patients said that they would recommend us to their family or friends
| Statement | Strongly agree | Agree | Neutral | Disagree | Strongly Disagree | N/A |
|---|---|---|---|---|---|---|
| The appointment coordinator was polite and helpful. | 84% | 16% | 0.3% | 0% | 0% |
0% |
| I received a reminder for each of my appointments. | 85% | 13% | 1% | 0% | 0% | 1% |
| It was easy to schedule an appointment. | 65% | 25% | 5% | 2% | 0.3% | 2% |
| I was seen on time for my appointments; if not, I was given a reason for the delay. | 72% | 22% | 5% | 1% | 0% | 1% |
| The reception and waiting area were clean and presentable. | 85% | 14% | 1% | 0% | 0% | 0% |
| The reception staff were friendly and welcoming. | 88% | 12% | 0.3% | 0% | 0% | 0% |
| The clinical team were professional and courteous. | 84% | 13% | 2% | 0% | 0% | 1% |
| The clinical area was clean and presentable. | 85% | 13% | 1% | 0% | 0% | 3% |
| My proposed dental treatment was clearly explained to me. | 79% | 16% | 2% | 0% | 0% | 3% |
| I felt involved in decisions about my care. | 77% | 19% | 1% | 0% | 0% | 3% |
| Grand total | 80% | 16% | 2% | 0% | 0.1% |
1% |
*based on results from 369 patients (response rate 38.4%)
Compliments
We love to hear positive feedback!
If you have received exceptional service from an individual (Staff or student) or just want to compliment our good service, please let us know so we can pass it on to those concerned.
You can leave a compliment by emailing us at dent-patient-admin@bristol.ac.uk
Complaints
We are a clinical education and training environment and want to ensure you have a positive experience at our Dental School. However, we may not always get things right and we take all feedback seriously.
If you have concerns please raise these as soon as possible with a member of staff who will try to resolve the concern informally. However, if you feel you need to make a complaint, you can find out more information on our Complaints Page.